Extended Stay America - Red Bank - Middletown

Business response:

Andrea, thank you for your glowing review of Extended Stay America. Our goal is always your total satisfaction, and we like hearing that we have accomplished just that. We believe that comfortable accommodations and excellent customer service make us a perfect choice. We appreciate your business and hope to welcome you again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Terry, thank you for your feedback. We regret not meeting your expectations for a pleasant stay. We appreciate your comments as it helps us continue to improve and deliver the best guest experience possible. It is through communication like yours that we continue to enhance ourselves. We hope to welcome you on another occasion. Sincerely, Hotel Management 

Business response:

Charlotte, thank you for choosing Extended Stay America and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Russell, thank you for providing feedback regarding your experience at Extended Stay America. We are delighted to know how much you enjoyed your suite and the excellent service provided by our front desk associates. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your visit. We look forward to sharing your comments with our team and welcoming you again soon. Sincerely, Hotel Management