Extended Stay America - Redlands

Michelle 

on Expedia

2 days ago

I was moved from a room with 2 queen beds because the card key / door didn’t work and the TV didn’t work. I was moved to a single king size bed that l had to share with my friend. The room had roaches and the shower did not have a drain cover ( located in the middle of the shower) , so you had to watch where you stepped. The hotel had old dirty carpet and paint was peeling/bubbling on the walls. 

Michele 

on Expedia

a week ago

This hotel is used to house homeless people it smells like marijauana there is trash and cigarette butts all over outside our room had blood on the wall the outlets didn’t hold plugs for our cpap machines the floors were dirty we didn’t stay 

Mario 

on Expedia

4 weeks ago

The TV didn't work they said they woud discount the room for the trouble didn't happen. Went downstairs for breakfast at 7am found no breakfast or coffee just hot water. Would not recommend. 

Laura 

on Expedia

a month ago

The room didn’t look clean the First Lady I came in contact with at the property Mariana I belive her name was, she totally had attitude and seem bother that I was a bit early for check in didn’t seem like she was happy to be working n the front door even tho it has a sign saying doors remind look to open with room keep where open the whole time u didn’t have to use key u could just open then without free breakfast is granola bar or small muffins coffee and water for oatmeal we will def never used this location we had an eme... read more

John 

on Expedia

a month ago

Staff at check in was unpleasant, unfriendly. Proceeded to room, hall smelled like body odor, rugs and walls stained. Woman in elevator stated she asked to be moved twice because of unclean rooms. Entered room and was immediately yelled at by a half naked man that was awakened when we entered his room. Another guest witnessed this and took the stairs down to the lobby to warn the desk clerk. He was talking to the clerk as we re-entered the lobby. Clerk was standing there with a smirk on her face. No apology, no sense of resp... read more

Chris 

on Expedia

2 months ago

Despite saying debit or credit cards with Visa or MasterCard Logos are accepted at their establishment they would not take my VISA debit or credit card because it was issued by an online bank. Now these deblt and credit cards have the same Visa and MasterCard logos as traditional brick and mortar bank cards and are backed by actual banks I was told they could be used fraudulently and therefore they were calling me a thief because I didn't have a traditional bank. I am a one zero zero percent disabled Veteran who feels I foug... read more

Cindy 

on Expedia

2 months ago

I was woken up with loud fire alarm at 7:30 in my room I evacuated for about 1 hour and I was able to recover my belongings and I checked out right away I couldn’t continue my stay the whole thing was stressful and overwhelming, smell of smoke burning water everywhere in the lobby and laundry room and hall way . No communication whatsoever from staff they were under staff when this was going on . We just had to figure out what to do . Also furniture was torn up in the room the chair look like the one someone would trow out i... read more