This profile has been claimed by the business owner or representative.
Extended Stay America - Redlands
- Hotels
- Redlands, CA
About this business
Location details
1700 Orange Tree Ln, Redlands, CA, 92374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room didn't have dryer and iron box and any utensils.
Business response:
Dear Sirini,We apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable and well-equipped environment for our guests, and we regret if the absence of certain items caused any frustration. Please note that to ensure cleanliness, kitchen utensils, irons, and hair dryers are kept at the front desk and are available upon request. We will ensure our team communicates this information more clearly upon check-in. Your feedback is valuable to us, and we appreciate the opportunity to host y... read more
Horrible and disgusting! Still waiting for my refund from these liars. Infested with roaches!
Business response:
Dear Lizbeth,We sincerely apologize that yourstaywas disappointing and you are still waiting for your refund. Concerns about cleanliness and pest control are taken seriously, and we understand your frustration. Rest assured that we will review this matter with our team to ensure these issues are resolved and proper standards are upheld. We greatly appreciate your observations and concerns. We hope you will consider givingusa second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management.
No house cleaning. The floors in the room are dirty the moment you first walk in. If you don’t put on socks right after your shower, you feet would be black from the dirt The shower has no water pressure The people living there are either screaming and yelling at each other inside their rooms or outside in the parking lot daily. The satellite tv constantly goes out and no channels appear. The WiFi is useless, it made it to where nothing connected worked. The hallways and lobby area smell. The first floor hallway smells like ... read more
Business response:
Dear Tyler,We sincerely apologize that your stay did not meet expectations. A well-maintained and comfortable environment is important, and we take concerns about cleanliness, maintenance, and overall atmosphere seriously. We will address these matters with the team to ensure improvements are made. Guest comfort is always a priority, and we appreciate your feedback as it helps us work toward a better experience for all. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. ... read more
As soon as we got there we saw roaches, the bed made so much noise.
Business response:
Dear Gladys,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the presence of pests and the discomfort with the bed. Cleanliness and comfort are top priorities, and we understand how frustrating this experience must have been. Your comments will be addressed with our team to ensure improvements are made. We truly appreciate your feedback and hope to have the opportunity to restore your trust in our services.Sincerely,Hotel Management
Room was not cleaned, linen was not changed, and minimal effort in overall room cleanliness. Wouldn’t stay here with better options nearby and over in Ontario.
Business response:
Dear Richard,We sincerely apologize for the experience you had during your stay. Cleanliness is one of our top priorities, and we regret the lack of attention to detail in your room. We understand how important it is for guests to feel comfortable and cared for, and your feedback will be shared with our team to ensure these concerns are addressed. We are committed to improving our services and ensuring that future guests experience the level of quality we strive to offer. We hope to have the chance to welcome you back so we ... read more
We had to check the bed for bed bugs and the sheets had stains on them. We also felt rushed to check out.
Business response:
Dear Justin,We sincerely apologize for the discomfort you experienced during your stay. We understand how unsettling it can be to feel uncertain about the cleanliness of your room and the condition of the sheets. Additionally, feeling rushed during check-out is never the experience we want for our guests. We value your feedback and will address these concerns with our team to ensure that our guests have a more thorough and relaxing stay. We do hope you will stay with us another time so we can provide you with a much more sat... read more
Frequently asked questions about Extended Stay America - Redlands
How is Extended Stay America - Redlands rated?
Extended Stay America - Redlands has a 3.1 star rating with 1,303 reviews.
When is Extended Stay America - Redlands open?
Extended Stay America - Redlands is open now. It will close tomorrow at 12:00 a.m.