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Extended Stay America - Redlands
- Hotels
- Redlands, CA
About this business
Location details
1700 Orange Tree Ln, Redlands, CA, 92374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was NOTHING NICE About this property that was pleasing. We will Never Stay Here Ever Again.
Business response:
Dear Guest, Thank you for being our guest. Your candid remarks about the stay captured our attention, and we are sorry the experience did not offer the sense of comfort you deserved. We understand how disappointing it can be to leave without feeling at ease. Your perspective is appreciated, and your feedback will help us create an atmosphere that feels more welcoming for future guests. Our team remains dedicated to providing genuine care during every visit, and we hope you will consider giving us another opportunity to offer... read more
The most disgusting hotel I’ve ever stayed in (and not the cheapest). The area felt extremely unsafe due to transient looking people getting openly drunk and high in the hotels outdoor patio tables. Doors to non guests that were said to remain locked and not accessible without a key card were accessible to anyone off the street. Everything was broken from the elevator, to the busted up blinds in our room where chunks were missing and they didn’t close to keep the street light out, to the insanely loud air conditioning unit t... read more
Business response:
Dear Guest, We sincerely regret to learn about your disappointing experience and genuinely apologize for the discomfort you encountered during your visit. Your concerns regarding cleanliness, maintenance, and security are taken very seriously, and we are addressing them with our team to ensure corrective action is taken. While this was far from the experience we strive to provide, we hope you will consider giving us another opportunity to deliver the safe and comfortable stay every guest deserves. Sincerely, Hotel Management
The basic needs for hotels were not followed at all. My expectations were a basic clean room with functional amenities that were advertised on their website which was completely false. There were cockroaches in my room, walls were dirty, linens and towels looked unwashed and dirty, room smelled like cigarettes regardless of the “no smoking” policy that was supposed to be enforced, black mold in our AC unit, the toilet was non functional and lastly the mattress had food crumbs on it regardless of us barely arriving. We did co... read more
Business response:
Dear Guest, Thank you for sharing such detailed feedback regarding your experience. We are deeply concerned to hear about the issues you encountered and sincerely apologize for the condition of your accommodations. Cleanliness, functionality, and guest safety are core priorities, and it’s clear we did not meet those expectations during your visit. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company’s high standards. Thank you ... read more
The hotel was dirty and smelly, the room was dirty, after getting to the room we checked out immediately due to how gross and smelly the hotel and room was.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are deeply concerned to learn that your visit did not reflect the comfortable, welcoming experience we aim to provide. Our team works hard to maintain inviting accommodations for all guests, and we regret that this was not evident during your stay. Your feedback has been shared with the appropriate staff for review, as it helps us focus on what matters most to our guests. We sincerely hope you will consider giving us another opportunity to offer a stay that meets yo... read more
I’m not one to write reviews but it was so bad we cancelled the trip and went home early. Reception was having a conversation with someone on her AirPods, mouthed and motioned for an ID, handed me the room keys and pointed towards the elevator without saying a word to me. Room was dirty, unpatched holes in dry wall, blinds were broken and visibly soiled, refrigerator unclean with sticky residue on door shelves. Toiletries and WiFi password have to be requested from front desk, no answer when called. As the room was about the... read more
Business response:
DearEvan, Thank you for sharing your feedback. We regret that yourstaydid not meet expectations. Your comments regarding the condition of the accommodations and service have been shared with our team for review. Ensuring a comfortablestayfor our guests is important tous, and we will use feedback like yours to guide ongoing improvements. We appreciate you bringing these matters to our attention. Sincerely, Hotel Management
roach city where is my I don't think it is where y Well my state was terrible I have to go to work I couldn't check out they told me if I didn't like it I have to check out if I wanted to check out and I told him no I had to stay here for work is business and then there was a lot of roaches I took pictures and videos so you don't see that online and I asked him to do something about it and they said that if I didn't like it too I can leave I want to be compensated and I want my money back
Business response:
Dear Della, We sincerely apologize for the difficulties you experienced during your stay, including any issues with cleanliness or the check-out process. We understand how stressful this must have been, especially while managing work obligations. Guest comfort and satisfaction are important to us, and your feedback has been shared with our team to help improve services and prevent similar issues for future guests. Thank you for bringing these concerns to our attention. We hope you will consider staying with us again for a mo... read more
Property was ok. Some things were dirty, walls are thin. Had a reservation for a suite with a king bed and sofa bed. When i got there i was downgraded to a 2 queen bed room. Was told the suite was not available. On their screen it showed my reservation as a 2 queen bed room, but on my expedia app it showed a king suite with sofa bed. That was disappointing, i paid the same price. I believe we should if "we get apples, we should pay for apples."
Business response:
Dear Marvin, Thank you for taking the time to share your feedback. We regret that your stay did not reflect your expectations, particularly regarding the change in room type and the inconvenience it caused. Your comments have been shared with our team, as we remain committed to guest comfort and satisfaction. We appreciate you bringing this matter to our attention and hope to have the opportunity to restore your confidence in our hospitality on a future visit. Sincerely, Hotel Management
The room wasn't ready at check in, it took 2 more hours to check in. This is place is like a half way house but for hotels. There are syringe disposal boxes and sketchey feeling around the place. There were roaches and no coffee in the morning. The stomping on the floor above was non stop. I got no sleep. I left a day early and booked a different hotel. The whole experience was disappointing and uncomfortable.
Business response:
Dear Shannon, Thank you for your patience and for taking the time to share your experience. We apologize for the delay in having your room ready upon arrival and for any inconvenience this caused. We understand how frustrating it can be to wait, especially after traveling. The concerns you raised regarding cleanliness, safety, and noise do not reflect the standards we strive to uphold. Your feedback has been shared with our housekeeping team for prompt review and action. We recognize the importance of ensuring guests feel bo... read more
Frequently asked questions about Extended Stay America - Redlands
How is Extended Stay America - Redlands rated?
Extended Stay America - Redlands has a 3.1 star rating with 1,302 reviews.
When is Extended Stay America - Redlands open?
Extended Stay America - Redlands is open now. It will close tomorrow at 12:00 a.m.