Extended Stay America - Redlands

Kirk 

on Expedia

2 months ago

For what we paid, this is absolutely not what we expected. This was worse than a Motel 6. The carpet was filthy in the hallway, the shower kept filling and there was mold around fixtures. The bar in the shower has broken parts. The pillows had no pillow cases which we had to ask for and no toilet paper in the room. The hallway and room smelt like cigar smoke even though it says non-smoking. Yes, they did say breakfast was takeaway but what they called breakfast was an absolute joke. No coffee was available, and we were told ... read more

Crystal 

on Expedia

3 months ago

Spend the extra $40 and stay somewhere eles This hotel is an alternative housing location for those without a home. 

Cynthia 

on Expedia

3 months ago

Do not recommend. There were no pillowcases on the pillows-had to request them. That should have been a tip-off but it was nearly midnight and we were tired so went to sleep. No extra extra roll of TP, broken blinds, dirty towels, and the straw that broke the proverbial camels back was the roach that scurried across the bathroom floor. Nope. You better believe I’m getting out of here and NOT paying for the second night we reserved. 

David 

on Expedia

3 months ago

I have stayed in Redlands many times and this by far is the worst experience i have ever had. It has a surcharge for phone use ( yes there is a land line) of 1 dollar per call which makes me think that the hotel rents rooms as shelters as well as for regular travelers. On arrival, towels were dirty, floor in the room was sticky. Elevator wreaked of pot since most of the rooms are non smoking. Avoid it. It's not worth the costs 

Jeannette 

on Expedia

3 months ago

Front office took forever to check us in and their rooms smelled really bad. Had to request a new room in a quieter area. 

Nicole 

on Expedia

3 months ago

Checking in staff was not friendly. As for the room, for an extended stay there was nothing in the room. No pots and pans. No coffee maker, no blow dryer. Breakfast was nonexistent. Hallways smelled. Seems like it was a homeless camp. Room didn’t look like it was cleaned. Pillows dirty and piled up in the middle of the bed. Pillows were dirty and gross. Went to bathroom in the middle of the night and saw a cockroach in the bathroom. Don’t recommend this place. 

Renee 

on Expedia

3 months ago

As soon as we opened the the door to the lobby, we smelled marijuana. The girl that checked us in was nice. But the whole hotel smelled of Marijuana, cigarettes and some sort of cleaner. Smelled horrible. Made my asthma act up. We get to our room saw some sort of bug crawling on the counter, the floor was dirty, blinds dirty. The bed was so uncomfortable. We tried to make the best of it and went to bed. About 30 minutes later the fire alarm went off and we had to evacuate. But like i said it smelled like cigarettes and pot. ... read more

Sharon 

on Expedia

3 months ago

The first room we were put in had an AC unit that was making a really loud noise and I immediately went downstairs to request another room. When I told the front desk she said “Yea there was a room that the AC unit made a horrible noise we just never documented which one it was, I guess you were the lucky winner!” I didn’t feel so lucky. She gave us another room and as soon as we got off the elevator the hall wreaked of a strong food smell like a curry so I thought someone was eating something. Nope it smelled like that all ... read more