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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hairdryer no USB
Business response:
Dear Bruce, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. We have shared your comments with our team for improvement. We are grateful for your patience and hope you will stay with us again soo... read more
Great staff, particularly the lady who checked me in and checked me out. She was extraordinarily friendly, and was very accommodating.
Business response:
Dear Renate, Thank you for posting such kind comments about our hotel, especially our staff. It's lovely to know that our team's efforts positively impacted your experience. Our commitment to providing a warm and efficient welcome is unwavering, and your compliments motivate us to maintain these standards. We are here to ensure every guest's stay is exceptional, and we hope to have the opportunity to welcome you back to Extended Stay America soon!Sincerely,Hotel Management
One huge let down. The place it self was average. It was the staff that turned out to be a complete disappointment. I'm not going to into detail because that's not really my way.
Business response:
Dear Guest, We are truly sorry you didn't experience our staff at their best during your stay. Our goal is to provide the highest customer service and continually strive to improve our guest experience. We have addressed your concerns with our staff to ensure this does not happen again, and we are very grateful for your patience. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely,Hotel Management
Last minute anniversary stay-cation The accommodations were nice. We only stayed one night spur of the moment for our anniversary and to be kid-free. Rudy at check in was great. Some observations: the website says hot breakfast included. I don’t consider nor would I think most people would consider packets of dried oatmeal as a hot breakfast. Yes, you can hot water to it and yes you eat it at breakfast time but I consider this false advertising. The mattress was very stiff and firm for our liking so my husband didn’t get a g... read more
Clean and pleasant Easy access location. Basic but clean and quiet accomodation. Breakfast is not worth eating, coffee was pretty bad. Overall pleasant and helpful staff. Fine for a transit hotel.
Business response:
Dear Margaret, Thank you for choosing Extended Stay America. It is great that you thoroughly enjoyed our excellent service, well-appointed accommodations, and convenient location. Our team will be delighted to read your feedback. We will pass along your comments regarding our breakfast as we continually strive to improve our services and are grateful for feedback that helps us learn and grow. Thank you again for posting your review; we look forward to seeing you again soon.Sincerely,Hotel Management
Noises clean
Business response:
Dear Philip, Thank you for choosing us for your recent visit. We are happy your overall experience was pleasant. However, we apologize for the noise concerns during your stay and their impact on your comfort. Feedback like yours gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. Thank you for choosing us, and w... read more
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 4.2 star rating with 1,161 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.