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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff is fantastic; however, the property needs work. The rooms need refreshing and they weren't very clean. Even though it's a nonsmoking facility, my room smelled like a cigar. Additionally, I could smell cigarette smoke from other rooms. For the nightly rates, the facility needs upgrades, new window coverings, paint and flooring. Not worth the price.
Business response:
Dear Lynette, thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. But on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Furthermore, we appreciate your suggestions regarding the need to upgrade our facility. Thank you again for taking the time to writ... read more
The staff were great. It was close to the airport. Shuttle driver gave awesome customer service. I like this place.
Business response:
Dear Terria, thank you for staying with us at Extended Stay America and for your nice comments about our shuttle service team! The team members love providing timely, friendly service with a clean and fresh shuttle bus, and they will appreciate your comments so much. We look forward to welcoming you back soon! Sincerely,Hotel Management
The overall property was acceptable we enjoyed staying there everything was clean and tidy it would’ve been nice if we had breakfast facility staff tried to accommodate us.
Business response:
Dear Robert, we are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and ensure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. We have shared your feedback with our food & beverage team regarding breakfast. Thank you for being our guest, and we hope you will visit us again the next time you are in the c... read more
It was very clean and quiet.
Overall musty smell, kitchens are no longer stocked with dishes, you have to ask for them.
Business response:
Dear Linda, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. To ensure the cleanliness of every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We are sorry if this was not communicated to you. Thank you again for your fee... read more
Very nice
Business response:
Dear tanya, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. Please revisit us the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 4.2 star rating with 1,161 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.