Extended Stay America - Reno - South Meadows

Business response:

Dear Doris,Thank you for staying at Extended Stay America and sharing your fantastic feedback. We're thrilled that you had a pleasant stay with us. Our team works hard to ensure every detail, from the cozy amenities to the competitive pricing, meets the high standards of our guests; therefore, it is lovely to know you notice our hard work. Your satisfaction is our top priority, and we're grateful to have been able to deliver a positive experience during your stay. We loved having you as our guest, and we hope to see you in t... read more

Business response:

Dear Guest,Thank you for sharing your feedback. We are so sorry for the issues you encountered during your stay. We understand how unpleasant this can be and apologize for any discomfort this might have caused. Please know that we have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the... read more

Business response:

Dear Lourdes,Thank you for being our guest and sharing your review. We know how important it is to get a good night's sleep and rest well, and we regret that this was not your experience. We sincerely apologize for the inconvenience caused by the mattress. We appreciate you bringing this to our attention, and we will address this with our team promptly to ensure improvements are made in order to provide comfortable accommodations to our guests. We hope you will allow us to provide you with the flawless stay you deserve on a ... read more