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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unprofessional and uncourteous Property overbooked and canceled our reservations. Leaving my family without two booked rooms. All the property offered was the phone number to Expedia. I will never book with these amateurs again.
The room smelled really bad. The shower and amenities are old. No parking for larger vehicles. Breakfast was coffee and packaged bars. Bed was not comfortable. Sorry would not rec at 250 a night
Business response:
Dear Mike, While we're glad you chose to stay with us, we're truly sorry that the condition of the room, outdated amenities, and lack of suitable parking impacted your experience. We also understand the importance of a good night's rest and a satisfying breakfast. Your comments help us identify areas that need attention, and we're actively working on improving both the comfort and overall value we provide. We appreciate your honesty and regret that your stay did not meet expectations. We would like the opportunity to serve y... read more
The check in faculty was fine, but the bed and pillows were very stiff. I never really got the remote to work correctly for the TV, then when I connected, it spooled trying to find coverage. Tried again the next morning was even worse. No ice machine on premise. No coffee maker in room.
Business response:
Dear Laurel, We’re glad the check-in process went smoothly but regret that the bed and pillows did not provide the comfort you expected. We apologize for the trouble with the TV remote and connectivity issues, which affected your experience. We do keep certain amenities, like a coffee maker, at the front desk, and they are available upon request to ensure cleanliness and convenience. We appreciate you bringing these points to our attention and will work on improving these aspects to enhance future stays. We would like the op... read more
Room smelled like a locker room. Ceilings and walls are very thin. Sonesta, right next door, is much cleaner and offers many more amenities, including a great continental breakfast.
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We are glad you chose to stay with us and regret that your experience did not meet your expectations. We appreciate your comments about the room condition and noise levels, as they help us improve our services. Our team is continually working on enhancing the guest experience, and your insights will play a key role in that process. We hope to have another opportunity to welcome you back and provide a more enjoyable stay. Sincerely, Hotel Management
There was people listening to loud music three four in the morning. And the water pressure from the bathtub was low
Business response:
Dear Guest,We’re sorry your rest was interrupted by noise during the early morning hours and that the water pressure in your room didn’t meet expectations. We know how important it is to have a peaceful environment and working amenities, and we regret that these concerns affected your experience. Our team will review this situation and take steps to better manage disturbances and maintenance concerns. We are committed to providing outstanding service to every guest, and we hope you will give us another chance to show you thi... read more
Room smelled so bad. Smelt like wet mop to dirty sour feet. It was disgusting. Went to get another room and they offered me a spray air freshener instead. Absolutely would not recommend this place.
Business response:
Dear Guest,We sincerely apologize for the experience you had during your stay. We understand how important a clean and fresh room is for our guests, and we regret not meeting those expectations. Your feedback is invaluable, and we will work with our team to ensure this is handled more appropriately in the future. We genuinely appreciate you bringing this to our attention. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,856 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.