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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Toenails on the floor Room had not been vacuumed found several large toenail clippings
Business response:
Dear Bret, Thank you for your review of our hotel. Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels. Sincerely,Hot... read more
Staff was not helpful. We had to check out early due to an emergency. They advised us since it was done through Expedia that they couldn’t help me until Expedia reached out for the refund process. Expedia contacted us and said that the hotel property was not responding. Then after quite some time they did respond with a refund request of 103 and some change. That was what we paid for one night with a pet fee. There are still two days not refunded with the pet fee also. We checked out Friday around 10:30 am and are still curr... read more
Business response:
Dear Mikayla, Thank you for taking the time to review our hotel. We apologize that our front office team fell short of providing you with the excellent service we strive for upon your check-out. For any reservation made through a third-party, prepaid booking site; you must make financial inquiries through them. However, if we can assist, we recommend you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you again for informing us about your concerns, and we hope you give us another opport... read more
I got there at 1:00 in the morning and my reservation was canceled they don't let me go in the charge me and I got to go somewhere else that's no good I need my money back
Business response:
Dear Esteban, We are sorry for your experience. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. While we are looking into the charges, please feel free to reach out to us at the hotel for any assistance. We hope you will consider giving us another opportunity to welcome you and provide you with the outstanding service you should always receive when staying with us.Sincerely,Hotel Management
staff was great. actual facility not so much. was given a room that strongly smelled of cig smoke.
Business response:
Dear Moncerat, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management
Don’t waste your money! The hotel smelled, there was pee on the toilet and on the floor of the toilet. The “breakfast”, which should be called snacks, consisted of a granola bar and coffee. The beds where very uncomfortable.
Business response:
Dear Luvina, Thank you for your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Your comments about grab-and-go breakfast will be shared appropriately, as we always want to know what would enhance our guest experience. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you once again.Sincerely,Hotel Ma... read more
Overbooked and Forced to Sleep in our Car My friend and I did not actually stay at the hotel, as we were turned away at check in, with the excuse that the hotel was “overbooked”. This after I called earlier that night (9:15 pm) to add my friend to the reservation, make payment and get assurance that our room would be available, even if we didn’t get there until after midnight. I was given assurance. We were left without a place to stay in the middle of the night in Reno, after a grueling 12 hours of travel from Burning Man, ... read more
Business response:
Dear Rebecca, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management
Never stay again It’s barely above Motel 6 range. Had stayed at an Extended Stay before and thought it would be fine but it wasn’t. I asked for extra pillows 3x due to a torn rotator and never got them. The elevator door never closed properly and buzzed every trip. Nothing for the so called “free breakfast”. Nothing. Various noises throughout the night and the front desk seemed inconvenienced anytime we asked anything
Business response:
Dear Michael, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,837 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.