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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Here’s the one big problem- the rooms have a kitchen- but they provide nothing for it. No utensils, no pots, pans, plates, no coffe maker. Heck, no hair blower. You have to request them at the front desk at the point of check-in. If they’re already assigned to other rooms, you wind up on a waiting list.
Business response:
Dear Kenneth, Thank you for choosing our hotel for your visit here. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing.Sincerely, Hotel Management
This facility is supposed to be extended stay. There were no utensils- no toaster, no plates , no glasses, no coffee, no silverware. The people at the desk were not friendly or helpful. There seems to be a number of people living day to day and the staff treat these folks with little patience. I’m used to staying at motels and hotels where convenience and helpfulness are standard. My next door neighbor constantly slammed the door at all hours! Very disappointing stay.
Business response:
Dear Donald, Thank you for your feedback. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We are also sorry for the service issues you encountered with our staff, and we assure you we will address it appropriately. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel... read more
Disappointing Experience - Unmet Expectations I must express my extreme disappointment with the experience. The issues I encountered have left me with a negative impression, and I feel compelled to bring them to your attention. Firstly, one of the factors that influenced my decision to book with your hotel was the promise of an included breakfast. Regrettably, this turned out to be a misleading claim. The so-called "included breakfast" was nothing more than a grab-and-go coffee station on a table. This not only fell far shor... read more
Business response:
Dear Hagem, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we sincerely apologize for your dissatisfaction with our complimentary grab-and-go breakfast and the noise disturbance on the premises. We take your feedback seriously and will take the necessary steps to address these issues. Moreover, it is concerning to learn about your billing issue, and we suggest you reach out to us directly at the hot... read more
There was no in room coffee and the breakfast was poor at best and no hair dryer or bath tub plug. How the heck do you take a bath???? I would like to have some compensation regarding this terrible stay even though it was represented by several stars on the reviews!!
Business response:
Dear Robert, Thank you for selecting our hotel and taking the time to write a review. We are sorry you were unhappy with the lack of amenities and our complimentary grab-and-go breakfast selection during your stay. We do our best to make these amenities available and follow our brand standards in selecting items offered at our breakfast. However, your concern will be shared with the appropriate individuals, and we will follow up to determine where we went wrong and how we can enhance our service to our guests. Please reach o... read more
Fleas and/or bedbugs! Still itching and doctoring the bites. The room was infested with fleas and/or bedbugs.
Business response:
Dear Gary, Thank you for choosing us. It isn't enjoyable to know that we did not meet your expectations, and we wish we had an opportunity to make this right for you while you were here so we could make the most of your visit. Also, we have informed our housekeeping and pest control team to review the room for further improvement. Our front desk team is always there to help you with anything; please connect with them for further assistance. We value your feedback and hope you will allow us to host you again to provide you wi... read more
Hot stuffy rooms, beds and pillows are uncomfortable and they say there's free breakfast but only granola bars and packaged muffins.
Business response:
Dear Kevin, Thank you for your visit to our hotel. We strive to create a memorable, comfortable stay for every guest; therefore, we apologize for the issues you had which impacted your overall time with us. Your valuable feedback will help us continually strive to improve our guest experience, and our housekeeping team is reviewing the room and ensuring it is corrected and fixed. Also, the breakfast team is looking for improvement in the areas mentioned. Please reach out to us for further assistance, and we will be happy to ... read more
Quiet and Comfort Loud music most of the time I was in my room.
Business response:
Dear Adrian, Thank you for being our guest and sharing your experience. We apologize for the noise issues you experienced. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management
La habitación no estaba tan limpia
Business response:
Dear Guillermo, Thank you for choosing us. We apologize if our housekeeping team overlooked a few areas in your room preparations. We will pass on your valuable remarks to the team for improvement. Our front desk team is always ready to help and improve the stay. Please allow us a second chance to provide you with the best hospitality we missed on this visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,837 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.