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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well the power was out! I only got a king size bed it was supposed to be two queens. Ruby the lady at the counter was amazing
Business response:
Dear Breana,Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to each and every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. We would love for you to contact us directly before your next visit so we can help manage your reservation personally. Thanks again for being our guest,... read more
Great location, but ….. never again. This was supposed to be a non smoking property, but there was frequently a smell of marijuana that came into the room from our third floor room. Very uncomfortable mattress and cheap, thin pillows. The air conditioner rattled and shook every time the compressor turned off. Super noisy. The free “to go” breakfast was very sparse. Coffee,tea bags, hot cocoa packets, instant oatmeal and chocolate muffins and nutra grain bars. It’s supposed to be available until 9:30 but on two mornings of ou... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We sincerely apologize for the issues you experienced during your stay. We understand how important a comfortable and peaceful environment is, and we are sorry for the disturbances you encountered. Your comments about the mattress, pillows, air conditioner, and breakfast offerings have been noted and will be shared with our team. We strive to provide a better experience for our guests and will work diligently to improve these areas. We appreciate your great feedback a... read more
Inhospitable Hospitality The front desk person was rude and inhospitable. Upon check in, she told me that they have fully equipped kitchens." I replied, "That's nice because I need one." When I got into the room I saw that they had not one thing in the kitchen, not a fork, not a plate not even dish soap. When I called the front desk to tell her this, she snapped at me, telling me, "You have to ask for it." I asked her, why didn t you tell me this at the front desk? I told what I needed, but she NEVER brought it to me. I also... read more
Business response:
Dear Nancy, We sincerely apologize for the challenges you encountered during your stay. It is disappointing to hear about the lack of hospitality and the issues with the kitchen amenities. We understand how frustrating it must have been not to receive the assistance you needed promptly. Please know that this falls short of our usual standards, and we will address these concerns with our team to ensure better communication and service moving forward. We are committed to improving our services and providing a more pleasant exp... read more
The property was dirty with trash piled up on the garbage cans outside one of the exits, rooms were very outdated and old and it was difficult to see out the windows because they were very dirty...and would not open.
Business response:
Dear Donald, We sincerely apologize for the subpar experience you encountered during your stay. Maintaining a clean and welcoming environment is essential to us, and we regret that we fell short of your expectations. Your feedback about the cleanliness of the property, outdated rooms, and the condition of the windows is deeply concerning, and we assure you that these issues do not reflect our standards. Please know that we take your comments seriously and will address them promptly to ensure improvements are made. We appreci... read more
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,837 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.