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Extended Stay America - Reno - South Meadows
- Hotels
- Reno, NV
About this business
Location details
9795 Gateway Dr., Reno, NV, 89521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BEDBUGS AND NO KITCHENWARE...AVOID!!! AVOID THIS PLACE!! We arrived on Jan 15, 2022 for a ski weekend and were greeted by the strong odor of marijuana in the lobby. The staff were visibly disinterested and wearing their masks below their noses. We were given Suite 119 which was clean and as expected except there was no dishware or cooking-ware whatsoever, not even a fork! When we went to the front desk to inquire they said, "Sorry, we're fully booked and don't have anymore". What?! We specifically booked a hotel with a stock... read more
Business response:
Noelle, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Place is a dump, air conditioner doesn’t work, no one around when checking out, charged me almost $200 extra, no kitchenware, and odd people hanging around. Wouldn’t stay again if it was free.
Business response:
Thank you for your review. We are sorry for the disappointing stay you had with us and for the issues you encountered. We have asked our maintenance team to address the problem with the HVAC unit. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Pretty much a dump, nothing stood out as good. Kitchentte without any glasses, plates silverware, cookware. Noisy fridge, noisly airconditionar that was alwsy wrong somehow, too cold ot not enough
Business response:
One of the things we pride ourselves on is our commitment to our guests and communicating our services and amenities so our guests are well informed at check-in. We are so disappointed our dishware policy was not communicated to you during the check-in process. We have shared your review with our team so we can ensure our communication checkpoints are followed to ensure a great experience for every guest. Also, your concern regarding the air-conditioning unit will be shared with our maintenance team. We appreciate you provid... read more
The hotel looked okay...when we arrived ..they didnt have rooms for us.but we charged on our card..ease refund
Business response:
Thank you for sharing your feedback. We are sorry for being unable to accommodate you this time. Unfortunately, financial inquiries on reservations made through a third party website, must be made through them, and we humbly suggest you contact them directly. We hope to have a future opportunity to host you. Sincerely, Hotel Management
This room smelled like urine so bad it ruined our stay . We tried reaching staff but got no response
Business response:
Thank you for your review. We apologize for the housekeeping issues in your room and even more that we didn't promptly respond to correct it. We will address this with our housekeeping department to make sure that we deliver a seamless stay every time. We hope you will stay with us again so that we can have another chance to provide you with the perfect visit you deserve. Sincerely, Hotel Management
No smoking policy was good. Manager being a smoker not good. Bed comfortable was good. No coffee in rooms or in lobby not good. No breakfast not good.
Business response:
We are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing details so we can take steps to prevent these issues in future. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Reno - South Meadows
How is Extended Stay America - Reno - South Meadows rated?
Extended Stay America - Reno - South Meadows has a 3.5 star rating with 1,837 reviews.
When is Extended Stay America - Reno - South Meadows open?
Extended Stay America - Reno - South Meadows is open now. It will close tomorrow at 12:00 a.m.