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Extended Stay America - Richmond - W. Broad Street - Glenside - North
- Hotels
- Richmond, VA
About this business
Location details
6807 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Centrally located to Downtown Richmond and I 64 The staff / Dominique while checking in had a beautiful smile and very knowledgeable about the amenities.
Business response:
Thank you for taking the time to write a review about our property. We really appreciate your comments regarding our excellent customer service and convenient location! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Serving customer needs! Great business trip! Staff was very accommodating to my needs
Business response:
Thank you for sharing your feedback about your stay. I truly appreciate your kind comments about our friendly customer service. I’m thrilled we were able to provide you with a home away from home experience. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Not a bad place great location Hallways smell like smoke like an old bar Staff was fine and room fairly clean
Business response:
Thank you for your review. I apologize for the smoke odors you experienced. Still, I am glad we were able to provide you with a satisfactory stay overall. Our team is committed to satisfying our guests, so we are very thankful for your feedback.
Opportunities The main concern that I had what the smell the room had.With people cooking all around,my room was left with a small of noodles. The bathroom was"disinfected" with clorox and the smell was extremely strong. The continental Breakfast was just ok ( No I was not expecting anything extravagant ) a few more different pastries would have been more acceptable
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
Safe and the price was reasonable. Room was comfortable and clean.
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Room Review The room itself was sufficient. The floors did not look like they had been vacuumed. I wiped down the room and it was not sufficiently dusted. It was convenient to where I needed to go. It depended on the staff for good customer service. When I arrived the Receptionist was nice. Called later that evening could not get in touch but later on in the morning so I did not call back until the next morning. This was the first extended stay that I stayed in that I had to go a pick up a dish pack. Maybe since the last tim... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Weeks vacation to explore central Virginia We booked this room for a week 6 months in advance as a non-smoking room but when we arrived we were told there was nothing available but smoking rooms. We took it and the smoke smell was not too noticeable so we stayed there for the week. We were then told that we got room cleaning service one a week and could pick the day. We picked Wednesday and the room service never happened, on that day or any other. It looks like they were short staffed but the people at the desk were pleasan... read more
Business response:
Thank you for taking the time to provide us with your feedback. I sincerely apologize that we were unable to place you in your requested room type. Moving forward, I will make sure we are more mindful of our room inventory. I also apologize for the lack of housekeeping you experienced. As this hotel’s manager, I can assure you that I will be meeting with our housekeeping staff to ensure we are properly communicating our housekeeping schedule. Your feedback is very important to us, so thank you for sharing. We would love to h... read more
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - North
How is Extended Stay America - Richmond - W. Broad Street - Glenside - North rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - North has a 3.7 star rating with 1,142 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - North open?
Extended Stay America - Richmond - W. Broad Street - Glenside - North is open now. It will close tomorrow at 12:00 a.m.