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Extended Stay America - Richmond - W. Broad Street - Glenside - North
- Hotels
- Richmond, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6807 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Opportunities The main concern that I had what the smell the room had.With people cooking all around,my room was left with a small of noodles. The bathroom was"disinfected" with clorox and the smell was extremely strong. The continental Breakfast was just ok ( No I was not expecting anything extravagant ) a few more different pastries would have been more acceptable
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
Safe and the price was reasonable. Room was comfortable and clean.
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Room Review The room itself was sufficient. The floors did not look like they had been vacuumed. I wiped down the room and it was not sufficiently dusted. It was convenient to where I needed to go. It depended on the staff for good customer service. When I arrived the Receptionist was nice. Called later that evening could not get in touch but later on in the morning so I did not call back until the next morning. This was the first extended stay that I stayed in that I had to go a pick up a dish pack. Maybe since the last tim... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Weeks vacation to explore central Virginia We booked this room for a week 6 months in advance as a non-smoking room but when we arrived we were told there was nothing available but smoking rooms. We took it and the smoke smell was not too noticeable so we stayed there for the week. We were then told that we got room cleaning service one a week and could pick the day. We picked Wednesday and the room service never happened, on that day or any other. It looks like they were short staffed but the people at the desk were pleasan... read more
Business response:
Thank you for taking the time to provide us with your feedback. I sincerely apologize that we were unable to place you in your requested room type. Moving forward, I will make sure we are more mindful of our room inventory. I also apologize for the lack of housekeeping you experienced. As this hotel’s manager, I can assure you that I will be meeting with our housekeeping staff to ensure we are properly communicating our housekeeping schedule. Your feedback is very important to us, so thank you for sharing. We would love to h... read more
disapointed When I got there I was told they didn't have my reservation, even though it was played in full. I was told they didn't have a king size bed like I requested and paid for and that they could give me a queen size bed. I said it was ok and I asked for a credit since I had paid for something else. I was told that I needed to contact the website were I booked the room and they will issue me a refund, not true. The hallways a creepy but overall they are ok
Business response:
Thank you for taking the time to provide us with your feedback. I sincerely apologize for the issues you experience during check-in. In response to your feedback, I will be using your comments as a training tool for our front desk staff to make sure we are more mindful of our room inventory moving forward. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
not too far from king's dominion Room's smelled liked fresh air was needed. The breakfast is fruit and oatmeal. bathroom dirty and in need of r eal cleaning. bed was somewhat comfy. it worked for a bargAIN SHOPPER.. LAST MINUTE TRIP I WOULD STAY HERE AGAIN.
Business response:
Your review for our hotel was recently brought to my attention. Please accept our apologies for the cleanliness issues you experience. To uphold our company’s high standards, I will be retraining our staff on our cleaning and room and inspection procedures. Still, I am glad to hear you would stay with us again. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
New Appeal Good can't complain enjoyed stay
Business Trip Brief stay in Richmond for business. Good location to where I needed to be. Safe area with plenty of free parking. Room was nice with fridge and mini kitchen. Very Clean. Free wifi. Breakfast was basics. Overall very good value for your money. Would stay there again.
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - North
How is Extended Stay America - Richmond - W. Broad Street - Glenside - North rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - North has a 4.4 star rating with 719 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - North open?
Extended Stay America - Richmond - W. Broad Street - Glenside - North is open now. It will close tomorrow at 12:00 a.m.