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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel woes If you need a wakeup call don't count on this place. According to the taxi driver they will do wake up calls I was lied to by the front desk person. Missed my early morning flight! Alarm clock never went off until I picked it up to look at the time.
The Worst Hotel Ever!!! The hotel looks like a homeless facility. It is dirty, dark, dingy, smells bad and bad location. It is a rundown hotel. No daily service, you have to ask for toiletries by the desk. There is nothing positive I can say about this place. I don't recommend it to anybody unless you're on a tight budget and willing to stay in a place like this. Stay away from this hotel.
Business response:
Joy - I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not enjoy your stay with us. As this hotel’s manager, I can assure you that I will discuss your experience with our staff members to ensure your experience is not repeated. Thank you very much for providing us with your feedback. We hope to have the opportunity to provide you with a better stay in the future.
So disappointed..... This is my first of many trips to Rochester and I was looking for a hotel to stay at every weekend. This one was convenient, new and close to where I needed to be. Unfortunately, the customer service was very disappointing. I called Saturday afternoon to tell them that I would be checking in late to ensure that they didn't give my room away. When I arrived, the only room "available" was in the lobby right next to the front door. There were loud patrons in and out all night, smoking outside, yelling in th... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. The noise disturbance you described is unacceptable, and I sincerely apologize for your experience. I met with our staff, and we will monitor all activity in the area you described to ensure that noise level remains at a reasonable level. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will stay at our hotel, or any of our other brand locations in the future.
Stayed 45 mins and checked out! The hotel was filthy! Crumbs in the bed and chairs. Smells. Hairs in bed. Clear the room was not cleaned properly nor were sheets changed. Checked out within 45 mins after arrival. Left message for more than 2 weeks with hotel manager, named Clarence. Never received a call back and he was always busy or out of the office. Finally called their regional manager who was wonderful and refunded my money. I'm sure other extended stays are fine but this specific location was terrible. Nothing worse t... read more
Business response:
Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to read that you had so many cleanliness issues with your room. As well, I do apologize that you found me hard to reach while trying to attain a refund. To prevent this from happening again, my team will improve communications by recording information about guests needs or concerns in our communication log. I will also be reviewing cleanliness standards and procedures to ensure that your ex... read more
terrible experience I arrived at 5:45 pm and had to wait 2.5 hrs for the room to be cleaned- I was #5 on list of about 10. Very old furnishings, don't think it was really that old- just looked that way. Breakfast was coffee and packaged muffins. Nothing in room- if wanted any cups etc.. had to get at desk. No one ever answered the phone at the desk- Very BAD experience. Will NEVER stay at one again
Business response:
Thank you for your recent review of your stay. The situation you described regarding the long wait for your room is truly regrettable. We are very sorry for your experience. In response to your feedback, I will be meeting with my housekeeping staff to review procedures to ensure that guest rooms are ready upon guests' arrival. As well, I will be meeting with my front desk staff to review customer service standards so that your experience is not repeated. Thank you very much for providing us with your feedback. Thank you for ... read more
ziemlich laut mein Zimmer hatte einen dauernden niederfrequenten Lärm wie von einem gedämpften Ventilator. Diesem war leider nicht beizukommen. Zusammen mit der ebenfalls nicht leisen Air-Conditioning und dem Kühlschrank ein kräftiges Ensemble. Das Jetlag machte alles erträglich aber nicht wünschenswert. I.A. muss man wissen, ein 'continental breakfast' ist in den USA eine sehr kleine Angelegenheit. Wird manchmal auch als 'grab and go' bezeichnet, was das Angebot ehrlicher umschreibt. Nicht zu vergleichen mit gleichlautenden... read more
Can't Wait To NEVER Stay There Again I ARRIVED 90 MINUTES AFTER CHECK-IN TIME AND MAID THAT WAS TO CLEAN MY ROOM WAS SITTING IN THE LOBBY TALKING TO SOMEONE. THE ROOM WAS COVERD WITH DUST. I'VE BEEN TO OVER A HUNDRED HOTELS AND THIS WAS THE FIRST THAT DIDN'T HAVE AN ICE MACHINE. WE HAD TO GO TO THE FRONT DESK TO GET EXTRA PILLOWS. THE ROOM ABOVE OURS WAS INCREDIBLY NOISY FROM FURNITURE BEING MOVED AROUND BY HOTEL EMPLOYEES. I HAD TO CALL THE FRONT DESK TO ASK THEM TO STOP. IT TOOK ABOUT 30 RINGS FOR SOMEONE TO ANSWER. THE ON... read more
Not at all satisfied It was not great at all. I visit Rochester several times a year and only stay for one or two nights at a time. I have never stayed at this Hotel before and I never will again. This was definitely my first and last time staying here. For the price alone, I expected much better results. I have paid half that price at other Rochester Hotels and received waayyyyy better results. Live and learn. Thank you.
Business response:
Your review for our hotel was recently brought to our attention. We are so disappointed that our hotel did not meet the standards that you have been accustomed to during your previous visits to Rochester. Please accept our apologies. To uphold our company's high standards, we will be working to improve our hotel and our guest's experience. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.