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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful experience Would give this hotel zero stars if possible. "Non smoking" room absolutely reeked, not the cleanest either...will not stay here again.
Business response:
The staff and I read your comments about your stay with us. Please know that we are sincerely sorry for the odor issues you experienced. In response to your feedback, I am working with our housekeeping staff to address potential problem areas and eradicate smoke odors. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
All floor cover with cigarette smoke no plates or spoons in the room this hotel make my travel horrible
Awful Experience The place has an unacceptable smell. It is dark, and my room was not cleaned. Awful experience.
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not cleaned properly. To uphold our company's high standards, I will be retraining our staff on our room inspection procedures. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Don't expect anything but a bare room. No amenities whatsoever! No kitchen stock, blow dryer, coffee maker, ice bin or even ice machine, water fountain, lobby restrooms, a few towels and 2 slivers of soap is what you get, that's it! Breakfast was a few frozen muffins, apples and coffee. No juice, milk, cereal, yogurt etc. Really a disappointment for the price paid.
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenities were not to your satisfaction. While we no longer keep dishes in guest rooms, these items, including coffee makers, are available upon request for no additional fee. Additional toiletries and hair dryers are available at the front desk. In response to your feedback, I am training our front desk staff to effectively communicate all we have to offer to our guests at... read more
non-service hotel horrible bed-I am still hurting no service-no room cleaning, no wakeup call free breakfast was a joke like camping out for $100/night
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize that our amenities were not explained during check-in and that our mattresses were not to your satisfaction. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will be speaking to upper management about upgrading the mattresses to ensure that future guests have a comfortable sleep. Additionally, I will be co... read more
Mr. Les Kriegler The staff was so helpful but the room really was not good. There was an odor and the staff used a chemical spray on it twice and we kept the windows open even though it was December in Rochester, NY. We chose not to move just because it was too much effort but the room was really not acceptable.
Business response:
Les - Thank you for sharing your feedback with us. We are glad that our staff provided you with quality service; however, we are disappointed to hear that there was an unpleasant odor in your room. We will take this opportunity to coach our housekeeping staff and make sure that your experience is not repeated. Once more, thank you for posting your review. We hope to see you again in the future.
Hotel woes If you need a wakeup call don't count on this place. According to the taxi driver they will do wake up calls I was lied to by the front desk person. Missed my early morning flight! Alarm clock never went off until I picked it up to look at the time.
The Worst Hotel Ever!!! The hotel looks like a homeless facility. It is dirty, dark, dingy, smells bad and bad location. It is a rundown hotel. No daily service, you have to ask for toiletries by the desk. There is nothing positive I can say about this place. I don't recommend it to anybody unless you're on a tight budget and willing to stay in a place like this. Stay away from this hotel.
Business response:
Joy - I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not enjoy your stay with us. As this hotel’s manager, I can assure you that I will discuss your experience with our staff members to ensure your experience is not repeated. Thank you very much for providing us with your feedback. We hope to have the opportunity to provide you with a better stay in the future.
So disappointed..... This is my first of many trips to Rochester and I was looking for a hotel to stay at every weekend. This one was convenient, new and close to where I needed to be. Unfortunately, the customer service was very disappointing. I called Saturday afternoon to tell them that I would be checking in late to ensure that they didn't give my room away. When I arrived, the only room "available" was in the lobby right next to the front door. There were loud patrons in and out all night, smoking outside, yelling in th... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. The noise disturbance you described is unacceptable, and I sincerely apologize for your experience. I met with our staff, and we will monitor all activity in the area you described to ensure that noise level remains at a reasonable level. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will stay at our hotel, or any of our other brand locations in the future.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,127 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.