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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed 45 mins and checked out! The hotel was filthy! Crumbs in the bed and chairs. Smells. Hairs in bed. Clear the room was not cleaned properly nor were sheets changed. Checked out within 45 mins after arrival. Left message for more than 2 weeks with hotel manager, named Clarence. Never received a call back and he was always busy or out of the office. Finally called their regional manager who was wonderful and refunded my money. I'm sure other extended stays are fine but this specific location was terrible. Nothing worse t... read more
Business response:
Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to read that you had so many cleanliness issues with your room. As well, I do apologize that you found me hard to reach while trying to attain a refund. To prevent this from happening again, my team will improve communications by recording information about guests needs or concerns in our communication log. I will also be reviewing cleanliness standards and procedures to ensure that your ex... read more
terrible experience I arrived at 5:45 pm and had to wait 2.5 hrs for the room to be cleaned- I was #5 on list of about 10. Very old furnishings, don't think it was really that old- just looked that way. Breakfast was coffee and packaged muffins. Nothing in room- if wanted any cups etc.. had to get at desk. No one ever answered the phone at the desk- Very BAD experience. Will NEVER stay at one again
Business response:
Thank you for your recent review of your stay. The situation you described regarding the long wait for your room is truly regrettable. We are very sorry for your experience. In response to your feedback, I will be meeting with my housekeeping staff to review procedures to ensure that guest rooms are ready upon guests' arrival. As well, I will be meeting with my front desk staff to review customer service standards so that your experience is not repeated. Thank you very much for providing us with your feedback. Thank you for ... read more
ziemlich laut mein Zimmer hatte einen dauernden niederfrequenten Lärm wie von einem gedämpften Ventilator. Diesem war leider nicht beizukommen. Zusammen mit der ebenfalls nicht leisen Air-Conditioning und dem Kühlschrank ein kräftiges Ensemble. Das Jetlag machte alles erträglich aber nicht wünschenswert. I.A. muss man wissen, ein 'continental breakfast' ist in den USA eine sehr kleine Angelegenheit. Wird manchmal auch als 'grab and go' bezeichnet, was das Angebot ehrlicher umschreibt. Nicht zu vergleichen mit gleichlautenden... read more
Can't Wait To NEVER Stay There Again I ARRIVED 90 MINUTES AFTER CHECK-IN TIME AND MAID THAT WAS TO CLEAN MY ROOM WAS SITTING IN THE LOBBY TALKING TO SOMEONE. THE ROOM WAS COVERD WITH DUST. I'VE BEEN TO OVER A HUNDRED HOTELS AND THIS WAS THE FIRST THAT DIDN'T HAVE AN ICE MACHINE. WE HAD TO GO TO THE FRONT DESK TO GET EXTRA PILLOWS. THE ROOM ABOVE OURS WAS INCREDIBLY NOISY FROM FURNITURE BEING MOVED AROUND BY HOTEL EMPLOYEES. I HAD TO CALL THE FRONT DESK TO ASK THEM TO STOP. IT TOOK ABOUT 30 RINGS FOR SOMEONE TO ANSWER. THE ON... read more
Not at all satisfied It was not great at all. I visit Rochester several times a year and only stay for one or two nights at a time. I have never stayed at this Hotel before and I never will again. This was definitely my first and last time staying here. For the price alone, I expected much better results. I have paid half that price at other Rochester Hotels and received waayyyyy better results. Live and learn. Thank you.
Business response:
Your review for our hotel was recently brought to our attention. We are so disappointed that our hotel did not meet the standards that you have been accustomed to during your previous visits to Rochester. Please accept our apologies. To uphold our company's high standards, we will be working to improve our hotel and our guest's experience. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
not clean Booked non smoking room, got smoking. Dirty. Strange people are staying, felt insecure.
Stay elsewhere The room was comfortable, but lacking normal hotel amenities. I had to walk downstairs to the lobby to get shampoo and conditioner. It was not supplied in the rooms. I also asked the front desk to set a wake up call so I'd be up in time for breakfast. I never got the wake up call and missed the included breakfast. I was very disappointed and would recommend staying elsewhere.
Business response:
Kirstin - Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenity policy did not meet your expectations and that you did not receive your wake-up call. As a team, we are working to ensure this does not happen again. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3 star rating with 2,127 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.