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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not at all satisfied It was not great at all. I visit Rochester several times a year and only stay for one or two nights at a time. I have never stayed at this Hotel before and I never will again. This was definitely my first and last time staying here. For the price alone, I expected much better results. I have paid half that price at other Rochester Hotels and received waayyyyy better results. Live and learn. Thank you.
Business response:
Your review for our hotel was recently brought to our attention. We are so disappointed that our hotel did not meet the standards that you have been accustomed to during your previous visits to Rochester. Please accept our apologies. To uphold our company's high standards, we will be working to improve our hotel and our guest's experience. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
not clean Booked non smoking room, got smoking. Dirty. Strange people are staying, felt insecure.
Stay elsewhere The room was comfortable, but lacking normal hotel amenities. I had to walk downstairs to the lobby to get shampoo and conditioner. It was not supplied in the rooms. I also asked the front desk to set a wake up call so I'd be up in time for breakfast. I never got the wake up call and missed the included breakfast. I was very disappointed and would recommend staying elsewhere.
Business response:
Kirstin - Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenity policy did not meet your expectations and that you did not receive your wake-up call. As a team, we are working to ensure this does not happen again. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Looking for a resonable place to stay one night There was still food leftovers in refrigerator and freezer. Toilet bowl had a ring looks like it hadn't been cleaned. Sheets were not changed found hairs on pillows and sheet.
Business response:
Ed - I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for your room not be cleaned to a higher standard. I discussed your comments with the team, and we are putting forth effort to hit on key points in the rooms as you mentioned in our survey as well as doing an inspection of all guest rooms prior to guest check-in. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better exp... read more
Rude and clueless The front desk staff was rude and disorganised, they gave me the wrong room, and woke me up at 1:00 in the morning to let me know that they have family back in MA in the same town I'm from and they DO NOT offer breakfast as they advertise.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you found the front desk staff to be rude and that you were awoken at night. In response to your feedback, I am going to talk to my entire staff to let them know all of the issues you encountered and will make sure this does not happen again. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Bad experience First night, arrived late and they gave me a smoking room. Never smoked in my life but they said they were completely booked and could not change it. Blamed it on travel site saying they submitted my profile as smoking. Said never smoked or stayed in a smoking room. We stayed 6 nights and they did not have room service. Not once. Did they disclose that? No? We had to even take out our own garbage. What they called breakfast is watery coffee with vending machine like tiny muffins. Will never stay there again.
Family weekend at RIT The hotel was very convenient to everything. Carmen was WONDERFUL. This hotel has kitchenettes. It's been recently renovated. It was clean except the outside of the refrigerator. There was a smell that irritated my sinuses but I bought Lysol and it got rid of it. However, I was awakened by the police the first night removing someone. Every morning I was awakened by yipping dogs. It's a VERY pet friendly place. There are people that actually live there as their primary residence. They hang out in the lob... read more
Business response:
Thank you for your recent review of your stay. The noise of the dogs barking as you described and your keys not working is unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we are going to make sure all the entrances to the hotel work for the keys, and to ensure the staff keeps a watchful eye on guests with noisy dogs. Still, I am pleased you found our staff helpful and courteous. Thank you very much for providing us with your feedback. We hope that you will give us the... read more
last minute booking Hotel was nothing special. staff did nothing to improve stay. We had a fire alarm (guest burned food on stove), and no one was manning the secondary exits to tell us when or if it was safe to re enter hotel.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,076 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.