This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sheets were dirty—- won’t get into specifics, definitely not cleaned or changed before we got there.
Business response:
We are sorry for the cleanliness issues you had in your room. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Norma, wesincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Dirty hotel, booking time it’s showed free breakfast but they serve only free coffe nd instant oat meal. Better stay away from this place
Business response:
Vinu, thank you for your feedback. We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Please consider staying with us again. Sincerely, Hotel Management
The room was supposed to be non-smoking, but cigarette smoke poured in from the bathroom vent on the 2nd night we were there. The refrigerator was too cold and all of our food froze the first night there.
Business response:
Carolyn, thank you for being our guest. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean & comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to welcome you back in the future. Sincerely, Hotel Management
Smokers paradise Towels and rooms all smelled of smoke
Business response:
Mili, thank you for choosing us for your stay. We are truly sorry you were inconvenienced by the smoke odor. We have made a note of your feedback and have shared it with the housekeeping team to make sure this room receives a deep clean to remove the odor. We hope to have another opportunity to welcome you back soon so that we can make it up to you. Sincerely, Hotel Management
Dirty! Smelled like a bar! I requested non-smoking! Nasty dirty lobby! Air conditioner smell like stinky socks! No accommodations for kitchen not even a cup!! They LIED about “breakfast”, what a JOKE! Nasty coffee, crushed up granola bars, and little muffins, all on a 3 foot table in lobby with no tables to eat at!!! They employees were very kind and courteous and Jason was trying to do his best to make us happy, but unfortunately he had nothing to work with!
Business response:
Lesley, thank you for taking the time to post a review. Although we are happy you liked the service provided by Jason, we are sorry for the numerous issues you had and the inconvenience they caused. We are working to remedy the issues you mentioned so the next time your stay will be absolutely perfect. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
This hotel smelled awful. I slept in my car because the smell was so overwhelming. I would have just gone onto another hotel but I had already paid for this one and I was too tired to drive further.
Business response:
Thank you for your feedback. We sincerely apologize for the inconvenience you had due to the smell. Your comments have been discussed with the concerned teams, and we are taking the necessary actions to remove the odor. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,169 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.