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Extended Stay America - Rochester - Henrietta
- Hotels
- Rochester, NY
About this business
Location details
700 Commons Way, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Can't Wait To NEVER Stay There Again I ARRIVED 90 MINUTES AFTER CHECK-IN TIME AND MAID THAT WAS TO CLEAN MY ROOM WAS SITTING IN THE LOBBY TALKING TO SOMEONE. THE ROOM WAS COVERD WITH DUST. I'VE BEEN TO OVER A HUNDRED HOTELS AND THIS WAS THE FIRST THAT DIDN'T HAVE AN ICE MACHINE. WE HAD TO GO TO THE FRONT DESK TO GET EXTRA PILLOWS. THE ROOM ABOVE OURS WAS INCREDIBLY NOISY FROM FURNITURE BEING MOVED AROUND BY HOTEL EMPLOYEES. I HAD TO CALL THE FRONT DESK TO ASK THEM TO STOP. IT TOOK ABOUT 30 RINGS FOR SOMEONE TO ANSWER. THE ON... read more
Rochester Wonderful, clean I recommend this hotel very highly.
Whoops! Wrong room! Checked in a bit late and was assigned a room...ok...well, when we went to the roo there was DEFINETELY SOMEONE IN IT! We quickly retreated (while probably scaring the pants off the people...if they weren't off already;) and went to the lobby to explain the situation, and it was dealt with...slowly. I hope the concierge called the room we busted into and explained the mishap, bit I kinda doubt they did.
Better then normal The common area could have been made better with one more elevator and refreshner. I did not like the cooking smell from other rooms and decided to go to another hotel the next day but it got better over the day. Kitchen was very helpful with utensils, microwave oven and a full sized refrigerator which saved lot of money and time for us. Over all it was good.
Not at all satisfied It was not great at all. I visit Rochester several times a year and only stay for one or two nights at a time. I have never stayed at this Hotel before and I never will again. This was definitely my first and last time staying here. For the price alone, I expected much better results. I have paid half that price at other Rochester Hotels and received waayyyyy better results. Live and learn. Thank you.
Business response:
Your review for our hotel was recently brought to our attention. We are so disappointed that our hotel did not meet the standards that you have been accustomed to during your previous visits to Rochester. Please accept our apologies. To uphold our company's high standards, we will be working to improve our hotel and our guest's experience. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Acceptable but nothing more Worst cable TV channel selection I've seen in quite some time.
Business response:
We appreciate you taking the time to write a review of your experience with us. We are sorry to hear that our T.V. selection did not meet your expectations. We will review your feedback and look for ways to improve our offerings. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America - Rochester - Henrietta
How is Extended Stay America - Rochester - Henrietta rated?
Extended Stay America - Rochester - Henrietta has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America - Rochester - Henrietta open?
Extended Stay America - Rochester - Henrietta is open now. It will close tomorrow at 12:00 a.m.