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Extended Stay America - Rochester - North
- Hotels
- Rochester, MN
About this business
Location details
2814 43rd St. NW, Rochester, MN, 55901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not good breakfast - only individual wrapped muffins - no ice machine - room smelled like smoke but maybe we just got the unlucky room - staff was very nice
Business response:
Thank you for being our guest. We are pleased to know you were impressed by our associates, but we are sorry you were unhappy with our grab-and-go breakfast offerings. Your feedback has been shared with our brand leaders to determine new breakfast choices. Also, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Thanks again, and we hope to host you back in the future so that we can make your next vis... read more
Very accommodating, no breakfast offered though. The "breakfast included" advertisement is very misleading.
Business response:
Bennett, thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
No water glasses in the bathroom, The so-called free breakfast consisted of coffee, packaged muffin, and granola bars in the lobby after 6am.
Business response:
thanks for being our guest. We apologize as we didn’t explain our hotel policy to you on arrival and are sorry for our breakfast offerings weren't to your satisfaction. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Outside of the fridge was little dirty. Bathroom had odd scent.
Business response:
Thank you for your review. We are so sorry your guest suite was not serviced and cleaned to the level it should have been, and for the inconvenience this caused you. We assure you this does not meet our standards. Thank you for giving us the chance to resolve this issue to your total satisfaction. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Management
Business response:
Cynthia, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
. The outside door on the end was broken and didn’t lock. The front desk staff was very polite and helpful.
Business response:
We appreciate you for evaluating your visit to our hotel. Although you liked our service, we apologize for the maintenance issue. Your feedback for the door is shared with the concerned team for review and action. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Front desk staff were smoking right outside the entrance when I arrived. Furniture had streaks of dirt. Breakfast lacked healthy options. I asked for a non smoking room and was give a smoking room
Business response:
We apologize for the odor and cleanliness issues you encountered in your rooms. We are very concerned about your experience and have brought this to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - North
How is Extended Stay America - Rochester - North rated?
Extended Stay America - Rochester - North has a 3.7 star rating with 1,258 reviews.
When is Extended Stay America - Rochester - North open?
Extended Stay America - Rochester - North is open now. It will close tomorrow at 12:00 a.m.