This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - North
- Hotels
- Rochester, MN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2814 43rd St. NW, Rochester, MN, 55901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Outside of the fridge was little dirty. Bathroom had odd scent.
Business response:
Thank you for your review. We are so sorry your guest suite was not serviced and cleaned to the level it should have been, and for the inconvenience this caused you. We assure you this does not meet our standards. Thank you for giving us the chance to resolve this issue to your total satisfaction. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Management
Business response:
Cynthia, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
. The outside door on the end was broken and didn’t lock. The front desk staff was very polite and helpful.
Business response:
We appreciate you for evaluating your visit to our hotel. Although you liked our service, we apologize for the maintenance issue. Your feedback for the door is shared with the concerned team for review and action. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Front desk staff were smoking right outside the entrance when I arrived. Furniture had streaks of dirt. Breakfast lacked healthy options. I asked for a non smoking room and was give a smoking room
Business response:
We apologize for the odor and cleanliness issues you encountered in your rooms. We are very concerned about your experience and have brought this to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Gregory, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Nice Hotel, Nice Staff. But not very clean. I was told on expedia I could pay at the hotel with cash. However when I arrived there, that was NOT the case. The lady that checked us in was nice enough to hold my reservation while I went & put my money on a prepaid Visa Card. There were a few downfalls & they were that the outside front of the fridge looked as though someone had thrown up all over it & no one cleaned it up. There was a small kitchen, but if you wanted cups (even plastic that come standard in EVERY hotel), plat... read more
Business response:
Mayo, thank you for evaluating your stay. Although you liked our front desk staff we are sorry for the cleanliness issue you experienced. Your feedback has been discussed with our housekeeping team to be more diligent with their work. We are also pleased to say that kitchenware for your suite is complementary and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Thanks again, and we hope to see you back soon. Sincerely, Hotel Management
We stayed here because we had a family member in The Mayo Clinic. We were treated with compassion and respect. The cost for us to stay here was not bad at all. Thank you.
Business response:
Maureen, thank you for choosing Extended Stay America while here for your loved one’s medical procedure. We are glad to read you liked our courteous service and affordable rates. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - North
How is Extended Stay America - Rochester - North rated?
Extended Stay America - Rochester - North has a 4.2 star rating with 841 reviews.
When is Extended Stay America - Rochester - North open?
Extended Stay America - Rochester - North is open now. It will close tomorrow at 12:00 a.m.