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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No Accomodation; No concern I had a bad experience and won't be staying at Legacy Suites Rock Hill SC again and will tell others to avoid it. The hotel is located right next to I-77 and the truck noise is horrible making it impossible to sleep. I asked the front desk agent, Angel, to please change me to a room as far away from the interstate as you can get. She told me that the manager, DJ Anderson, doesn't do that but she would ask him. She called me to say that her supervisor said they were going to be all booked that nig... read more
Business response:
Jay we are really sorry that you had a bad experience with Legacy Suites and highway noise. We will put customer service training in place to better serve our guest. Thank you and we hope that we can earn another chance to accommodate you!
Meant for extended stay? The front desk was not very friendly. There's no breakfast included. The toilet clogs easily, since they leave a plunger in the room.
Business response:
RDK, thanks for staying with us and for taking the time to leave your feedback.
Spartan, institutionalized setting The positives first: it is clean - clean white sheets, clean white walls, clean institutional (hospital room, prison) bathroom. Second, it also cheap, very cheap. Now, the negatives: nothing about it is the least bit comfortable. Second, the staff is incompetent. Waited for 10 minutes, while the front desk tried to check in the elderly gentleman in front of me. She literally gave up on him to try to check me in. 15 minutes later, I was checked in. I am not sure the gentleman she gave up on ... read more
Business response:
William, thanks for staying with us. We don't want our guests to have a poor experience when staying with us. We will work on addressing the issues you brought up. Thanks for taking the time to give your feedback.
Mehhh. Severely understaffed. Arrived and no one showed up to the front desk for 10 minutes. Bags of trash left unattended by the elevator. The hotel is nestled by the highway and noise is constant. Nothing is within walking distance as the hotel is at a dead end of a road.
Business response:
Don, that isn't what we want to hear. We will pass your comments on to our management staff. We hope you will give us another try next time you are in town.
Business response:
Thanks for staying with us!
Dirty Room When we first arrived the front desk was rude and acted like we were bothering her. She gave us our room number and key and we take our stuff up to the room... a dirty room. Bed unmade, water on nightstand, dirty towels in bathroom floor. It was gross. I went back downstairs and told the young lady that our room had not been cleaned and she said she would put us in a new room. She was so rude about it and never even apologized for the inconvenience. The next morning I went and bought some breakfast and told the ma... read more
Business response:
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
Not satisfied at all.
Business response:
Wanda, that's not what we like to hear. We are always working to improve our hotel and give every guest a great experience. Sorry we didn't live up to your expectations.
Crooks Rude ppl charge credit,card 4x more than was,approved to
Business response:
Ace, We trust that everything got ironed out with your credit card. We understand that such things can be frustrating and we never want to have a guest get overcharged. If this issue is not resolved, please feel free to reach out to the hotel right away. Thanks.
WOULD NEVER STAY HERE EVER AGAIN!! I would never suggest anyone to stay here! We stayed here one night after staying in hotels after hotels in Rock Hill,SC for over a year. We decided to try this hotel after suggested by a friend that stayed here one night because it was a new Hotel opening. WOULD NEVER STAY HERE EVER AGAIN!! Associates are unprofessional and rude!
Business response:
We appreciate you sharing feedback about your stay. We are always looking to improve and will share your comments with our staff. We look forward to the opportunity to impress you in the future!
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,742 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.