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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was dirty. Staff was too busy talking amongst themselves and on their phones to check in myself and another couple.
Business response:
Amber, thank you for your review. We apologize that our front office team fell short of providing you with the excellent service that we strive for daily. We have shared your feedback with our team, and we have taken measures to ensure this does not happen in the future. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
need help to make it better hotel customer service was so bad, I did questions about checking in and out, service and more and answers always was No we can not!, also my lights in my bathroom did not work so when I asked them they told me no rooms available so they can fix it next day however I check out next day! really....
Business response:
Erick, thanks for choosing us. We offer our sincere apologies for the maintenance issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
its never good when the staff barges in the room claiming if im checkedin or not . totally unproffesional
Business response:
Phillip, thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
No items available to make coffee, or tea, no glasses or pans , no instructions on using tv, or programming it..no breakfast in the morning very disappointing.
Business response:
Wayne, thank you for reviewing our hotel. We apologize for the inconvenience you had due to our hotel policy and for not meeting your expectations with our grab-and-go breakfast. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We will also share your feedback with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new fu... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
That the over sold by 5 rooms and didnt offer to help me find a place to stay at 2 am
Business response:
Michael, we are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Stay? What stay? No room at the inn After making a reservation earlier (after 6pm) I arrived at 11p and was told no rooms were available because they were short staffed and no clean rooms. Really? But they still took my reservation. No call - no email - no nothing. I had to rush to find a room after driving all day. Thanks a lot ! No help was offered to find another room in the area - just an “I’m sorry” I then had to call Hotels.con for a refund. They were great - just inconvenient thanks to this “hotel” and added to a lon... read more
Business response:
Christopher, thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Thanks again for being our guest and sharing your... read more
Il a fallu attendre 10 minutes pour voir quelqu'un a la reception. Par la suite on nous assigne une chambre non nettoyee. Nous donne une autre chambre, seul les draps du lit ont ete change, salle de bains malpropre. Tres decu de mon experience
Business response:
Johanne, it was disappointing to read your comments concerning your stay at our hotel. Delivering well-maintained accommodations and excellent service has been our aim, and we apologize for having failed in this attempt. Your feedback highlights the areas we need to improve our game at, so it’s been discussed with the front office team to ensure we deliver top-notch services going forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Worst stay ever This was one of the worst stays I ever had parking was Horrible staff was very unfriendly told me to park quarter-mile away because the parking lot is full you’re right next to the interstate so if you want to good night sleep you can’t get it at this hotel would not recommend this to anybody
Business response:
George, we are sorry you weren’t able to take advantage of our on-site parking and the noise issue which impacted your sleep. Also, we apologize for the way our staff answered to you for the parking service. Your feedback has been discussed with the team to ensure we treat every guest with the warmth they deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,742 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.