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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty. Garbage stacked in hallway during the evening. Room partially cleaned. Overflowing garbage not removed. Did got assigned different room. Breakfast out of vending machines. Only free coffee available.
Business response:
Thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Staff was never available at the desk upon check in/out. When I called and asked for an additional pillow at 10PM I was told I could come down and get the pillow. I had 2 children already asleep and did not want to have to wake them. Breakfast was advertised on the website but not available at all...for the price I should have had breakfast included. Nice chain hotels just around the corner had hot breakfast actually include for the same price.
Business response:
Heather, we are sorry for the service issue you experienced and that you were unhappy with our grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
Go Elsewhere America Trash overflowing outside ☹️ After checking in, I entered my room, I put my belongings away and noticed there were no trash bags in the trash cans, glass shower door had soap scum all over it, the shower did not have a shower caddy to put my shower items like shampoo, soap, etc on. The caddy was missing but the plastic gray frame was there- and on the sink was a shampoo and bar of soap- no conditioner. I left bathroom and got ready to go to bed. I turned down the comforter/sheets and found numerous littl... read more
Business response:
We apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Fist room had water leaking from A/C onto carpet. Moved us to another room. No problems. Disappointed with breakfast.
Business response:
Wucta, thanks for taking the time to post a review. We are sorry for the maintenance issue you experienced in your initial room and that you were unhappy with our complimentary breakfast. Your feedback has been shared with our brand leaders to determine new breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
A very mixed experience. Beds are not true Queen Size, 55 inches wide, not 60 inches.
Business response:
Brad, thanks for sharing a review. We are sorry you were unhappy with the size of your bed and regret the inconvenience it caused. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Location is fine, but this hotel advertised breakfast which did not exist. I do not consider take-away coffee and a stale fruit bar to be breakfast.
Business response:
Phil, although you liked our ideal location, we are sorry you were unhappy with our grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to determine new breakfast. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Will do if you've got no other option Had issues checking in. Finally got checked in after 8:00 pm. Got to my room and floor was soaking wet . Apparently previous guest had a cooler that leaked on the carpet. Next door neighbor had a dog that barked all night.
Business response:
William, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Please be assured that we have discussed your feedback with the concernedteams, and we'retaking appropriate steps to ensure future guests do not encounter the same issues. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
Busy front desk with only one employee working. Told our room would have a sleeper sofa, but no rooms in hotel had sleeper sofa.
Business response:
Cindy, thank you for reviewing our hotel. Please accept ourapologies for the service issue you encountered while you were here. Please be assured that we have shared your feedback with our team, and we’re working with them to be more diligent with our efforts moving forward.We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,624 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.