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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Spartan, institutionalized setting The positives first: it is clean - clean white sheets, clean white walls, clean institutional (hospital room, prison) bathroom. Second, it also cheap, very cheap. Now, the negatives: nothing about it is the least bit comfortable. Second, the staff is incompetent. Waited for 10 minutes, while the front desk tried to check in the elderly gentleman in front of me. She literally gave up on him to try to check me in. 15 minutes later, I was checked in. I am not sure the gentleman she gave up on ... read more
Business response:
William, thanks for staying with us. We don't want our guests to have a poor experience when staying with us. We will work on addressing the issues you brought up. Thanks for taking the time to give your feedback.
Mehhh. Severely understaffed. Arrived and no one showed up to the front desk for 10 minutes. Bags of trash left unattended by the elevator. The hotel is nestled by the highway and noise is constant. Nothing is within walking distance as the hotel is at a dead end of a road.
Business response:
Don, that isn't what we want to hear. We will pass your comments on to our management staff. We hope you will give us another try next time you are in town.
Business response:
Thanks for staying with us!
Dirty Room When we first arrived the front desk was rude and acted like we were bothering her. She gave us our room number and key and we take our stuff up to the room... a dirty room. Bed unmade, water on nightstand, dirty towels in bathroom floor. It was gross. I went back downstairs and told the young lady that our room had not been cleaned and she said she would put us in a new room. She was so rude about it and never even apologized for the inconvenience. The next morning I went and bought some breakfast and told the ma... read more
Business response:
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
Not satisfied at all.
Business response:
Wanda, that's not what we like to hear. We are always working to improve our hotel and give every guest a great experience. Sorry we didn't live up to your expectations.
Crooks Rude ppl charge credit,card 4x more than was,approved to
Business response:
Ace, We trust that everything got ironed out with your credit card. We understand that such things can be frustrating and we never want to have a guest get overcharged. If this issue is not resolved, please feel free to reach out to the hotel right away. Thanks.
WOULD NEVER STAY HERE EVER AGAIN!! I would never suggest anyone to stay here! We stayed here one night after staying in hotels after hotels in Rock Hill,SC for over a year. We decided to try this hotel after suggested by a friend that stayed here one night because it was a new Hotel opening. WOULD NEVER STAY HERE EVER AGAIN!! Associates are unprofessional and rude!
Business response:
We appreciate you sharing feedback about your stay. We are always looking to improve and will share your comments with our staff. We look forward to the opportunity to impress you in the future!
Not impressed Brand new hotel. Confusing to get to off highway. Small grocery room. Loud music and guests. Free coffee station, no tea bags out, none for sale in hotel store. Front desk clerk charged me $25.00 for 'possible incidentals', said it 'should be' refunded in 3-4 days, was not the least bit pleasant during check-in. A/C was loud each time it came on. Good introductory price, but will make an alternate choice on next visit to Rock Hill.
Business response:
Margaret, We appreciate you sharing feedback about your stay. We are always looking to improve and will share your comments with our staff. We look forward to the opportunity to impress you in the future!
Don't stay here You hear the traffic no matter which room they give you. And the A/C shuts off due to thermostat on motion sensor.
Business response:
I am very sorry for the issues that you encountered. I have adjusted the settings for our property to reduce the time frame during which our A/C units sense an empty room. We remain focused on reducing our environmental impact, but understand your concerns.
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,622 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.