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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Busy front desk with only one employee working. Told our room would have a sleeper sofa, but no rooms in hotel had sleeper sofa.
Business response:
Cindy, thank you for reviewing our hotel. Please accept ourapologies for the service issue you encountered while you were here. Please be assured that we have shared your feedback with our team, and we’re working with them to be more diligent with our efforts moving forward.We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
After a very long day in the heat at a soccer tournament, our family of 4 arrived only to be told our double queen room had been given away. No real apology or explanation was given. No solution offered without prompting. I was told we could have single queen rooms next to each other but they ended up being on separate floors. Beyond this obvious frustration, the shower dispensers were out of body wash and shampoo. There were long hairs on our bed not belonging to us. The internet did not work. There was no coffee in the roo... read more
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Reservation was cancelled but I was still charge. Will be requesting refund
I had a reservation, when I arrived with my kids to the hotel, I found out the booking was cancelled because they had a problem “with a pipe” and closed few rooms, I called before getting to the hotel to confirmed the booking, the front desk did not alert me about the situation. They did not even try to help or find another hotel close to the area, even though the reservation was paid in full in advance. Completely dissapointed, the situation could be handle in a different way.
Very messy check-in. They were learning a new system which is fine- but not even the manager knew how to properly work it. Got to our room and there were two bags of dirty clothes in the closet and our floors were not cleaned (gross hair on bathroom floor). My husband told the manager and they grabbed the bags and said that he would personally clean as we were heading out to dinner! Came back at 10 at night with our small children ready for bed and the floor was never cleaned. My husband went to the front desk and she said “... read more
Business response:
Lisa, thank you for your review. Please accept our apologies for the difficulties you encountered during your stay. We have discussed your feedback with the appropriate team in order to be more diligent with our effort moving forward. Regarding your concern about the receipt we would like to mention that while making the reservation from the third party website, a guest usually gets the receipt at the same point of time. If we could be of any further assistance, we would be happy to be of service. We would like to regain you... read more
Hotel was new and very nice , used orbitz to pay for the room was charged random fees from hotel for a two nights totaling 142 dollars 71.05 and the other charge was 72.00 . I called hotel twice now requesting a reimbursement I was told it was a mistake in their computer system and it would be reversed it’s been two weeks now and still no reimbursement calling again today to follow up .
Changed rooms 3 times. We had to Changer rooms 3 times. Our first room hadn’t been cleaned. The bed wasn’t made. The shower had hair dye in it. The microwave was nasty. The AC in the second room wouldn’t get cold and only had one towel. The 3rd room the AC wouldn’t come on at all. We finally went back to the second room because at the least the fan was blowing. I went to the front desk to ask for more towels and they were out. The front desk didn’t seem to care about any of my issue. That’s not surprising since the hotel man... read more
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,742 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.