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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property did not have many breakfast oprions as it was extremely limited. The rooms were clean and equipped.
Business response:
Dear Richard, Thank you for your review; it's nice to hear you enjoyed your overall stay with us. However, we are sorry the breakfast options were not to your liking. We will make a note of your feedback as we always want to know how to improve our guest experience. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels! Sincerely,Hotel Management
The showers wasn’t very clean and there was a funny smell when you enter the room.
Business response:
Dear Mary, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
4-star! My room smelled like smoke which I hate that smell
Business response:
Dear Robert, Thank you for choosing our hotel and for sharing your feedback about your recent stay at Extended Stay America. We're glad you enjoyed your stay overall and rated us four stars. However, we apologize for any inconvenience caused by the smell of smoke in your room. We understand how unpleasant it can be, and we will work to address the issue to ensure that it doesn't happen again. In the future, please don't hesitate to contact our front desk staff if you have any problems or concerns during your stay. We're alwa... read more
Did not like that the TV remote did not work properly. Did not like that when booking they did not specify pets were an additional charge. Everything else was good!
Business response:
Dear Alex, Thank you for staying with us and providing your feedback. We love knowing how much you enjoyed your clean and spacious suite. Our team works diligently to ensure our property stays fresh and clean for our guests, so they will be happy to hear your comments. We aim to maintain the highest standards; therefore, we apologize that this was not your experience. Thanks again for posting your review, and we look forward to having you back at Extended Stay America on your next visit to the area. Sincerely,Hotel Managemen... read more
Very helpful staff. Great stay. Great location
It was a quiet hotel...exactly what I wanted. Clean and comfortable.
Business response:
Dear Brenda, We appreciate your visit and taking the time to share your experience. We at Extended Stay America strive to provide our guests with outstanding accommodations. Therefore, we were pleased to read that you enjoyed a clean and relaxing stay. It was a pleasure having you with us, and we hope you will choose our hotel again next time you revisit our area.Sincerely,Hotel Management
They tell you that they have a limited breakfast with oatmeal coffee and muffins. The coffee was awful. There was no oatmeal and the muffins were chocolate only and tasteless
Business response:
Dear Guest, Thank you for staying with us and sharing your review. We apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We hope you will stay with us again for a much-improved experience the next time your travels br... read more
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,608 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.