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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The key didn’t work when we got to our room. Had to back to The lobby to have it reprogrammed. Then one of The rooms on our floor had an alarm Going off for The better part of an hour. Very annoying.
Business response:
Thank you for your review. We are sorry for the disappointing experience you had at our property. We appreciate you bringing the key card issue to our attention, and we sincerely apologize. We are constantly striving to raise the bar with our services, and we are grateful for your valuable feedback. We also regret the inconvenience you had with the fire alarm. We do appreciate your concerns and hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Great in every way
Business response:
Larry, we appreciate your fantastic review of Extended Stay America. Thank you for letting us know your stay was perfect in every way and that you will definitely stay with us whenever your in this area! We look forward to serving you again. Sincerely, Hotel Management
I was in a handicap room.. Nothing against handicap people. He should have let me know..
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Check in staff couldn’t have been nicer. After checking in refrigerator was not on or working. Staff member found that the GFI was tripped, so had to wait for it to cool down to put cooler foods in. Both mornings there was no coffee or cups for oatmeal or coffee. Also, no muffins, nothing for “free breakfast” and had to go to McDonalds both mornings. The bathroom floor was sticky. Interstate noise is very loud.
Business response:
Thank you for being our guest. Although you liked our courteous associates, we are sorry for the cleanliness issue you had. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also apologize for the inconvenience you experienced due to the shortage of our grab-and-go breakfast. We are reviewing this situation with our staff to ensure these items are always well-stocked. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 4.5 star rating with 1,947 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.