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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great in every way
Business response:
Larry, we appreciate your fantastic review of Extended Stay America. Thank you for letting us know your stay was perfect in every way and that you will definitely stay with us whenever your in this area! We look forward to serving you again. Sincerely, Hotel Management
I was in a handicap room.. Nothing against handicap people. He should have let me know..
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Check in staff couldn’t have been nicer. After checking in refrigerator was not on or working. Staff member found that the GFI was tripped, so had to wait for it to cool down to put cooler foods in. Both mornings there was no coffee or cups for oatmeal or coffee. Also, no muffins, nothing for “free breakfast” and had to go to McDonalds both mornings. The bathroom floor was sticky. Interstate noise is very loud.
Business response:
Thank you for being our guest. Although you liked our courteous associates, we are sorry for the cleanliness issue you had. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also apologize for the inconvenience you experienced due to the shortage of our grab-and-go breakfast. We are reviewing this situation with our staff to ensure these items are always well-stocked. Please revisit us so we can make it up to you. Sincerely, Hotel Management
No indoor pool or hot tub. Came in early for a wedding and had no place to change good thing I had a family member there from the day before and we changed in his room.
Business response:
Marcella, thank you for being our guest. We are sorry our on-site amenities did not meet your expectations. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management
They definitely need a better breakfast option them just coffee, oatmeal and grab and go muffins. Our shower had hair in it and so did our bed. They need to clean better.
Business response:
Alene, thank you for the review. We are glad you had an overall pleasant time at Extended Stay America. Your concerns regarding the cleanliness issue in your bathroom and bed have been shared with the housekeeping team to ensure a better experience going forward. We value your suggestions and look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,629 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.