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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very lean establishment with friendly , efficient staff.
Business response:
Rizzle, we appreciate you choosing Extended Stay America and thank you for sharing your wonderful experience online. We take great pride in providing excellent service to our guests, and reading your comments assures us that we are on the right track. We will share your kind words with them, and this will encourage them to keep up the great work that they are doing. We look forward to having you stay with us again. Sincerely, Hotel Management
We have stayed at this hotel before and it was much cleaner then. Our shower, there was a leak around the shower head, almost as much water coming out of that as it was through the shower head. The frig did not work at all. And the exercise room had ZERO air, no ac, no fan....NOTHING. so you can imagine the smell. There was also garbage piled up by the elevator door on our floor. Not a very good 1st impression.
Business response:
Thank you for your review of your stay with us again. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your recent visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to restore your confidence. Sincerely, Hotel Management
Location good. No breakfast. Room was large and nice but it looked like never vacuumed. Right in front of door looked liked someone had cookie crumbs all on carpet should have been vacuumed. Several places inside looked like needed vacuuming.
Business response:
Thank you for choosing Extended Stay America for your stay. We are glad you liked our convenient location and spacious rooms. However, we apologize for the cleanliness issues you encountered in your room. Your concerns will be shared with the housekeeping department to ensure a better experience going forward. Thank you again, and we hope to have the chance to make it up to you. Sincerely, Hotel Management
no coffee pot in room Breakfast was a disappointment and no coffee pot in room.
Business response:
Sean, thank you for taking the time to review your stay. We're sorry for the inconvenience you had due to our dishware policy and for not meeting your expectations with our grab-and-go breakfast. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We will also share your feedback with our Brand Leaders so they can use it while planning new breakfast offerings. We hope you will consider a return v... read more
Clean establishment good eats safe location nice staff
Business response:
Thank you for the glowing review of Extended Stay America. We believe that excellent customer service, our prime location, and well-kept property makes us an amazing choice. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 4.5 star rating with 1,845 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.