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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was pet hair all over the carpet in my room. I had to ask for a vacuum and the vacuum did not work
Business response:
Dear Tamara, Thank you for reviewing your experience during your recent visit. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management
Police were there when I arrived, weird people hanging out in the lobby, no cameras in parking area
Business response:
Dear Natalie, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
Old and outdated. TV picture was horrible had to watch football game on cell phone. There were no kitchen supplies or extra bedding available. Bathroom door didn’t lock. Breakfast is only a “grab and go”
Business response:
Dear NATALIE, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will re... read more
Did not feel safe here, no ice machine would not stay here again
Business response:
Dear Amanda, We appreciate your remarks about your recent stay at our hotel. We strive to ensure that our guests leave completely satisfied, so we are sorry that we did not meet your expectations. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely,Hotel Management
Our room smelled like smoke so much that we slept with the window open even, asked for extra bedding for the sofa bed, courteous service but i was handed a blanket bagged that was supposedly washed, but there was human hair all over it when i opened it, didnt use. There were stains on the walls that looked like a wine spill in the bathroom and smear marks on the wall in entry. Continental breakfast was granola bars, a muffin or oatmeal made in a styrofoam cup with hot water from the coffeemaker. We had debated on asking for ... read more
Business response:
Dear Kristina, We apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you giv... read more
I get there and they guy says we only have 1 room left and its smoking. I have asthma and the strong smoke smell was very bad for me
Business response:
Dear Robert, we are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,624 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.