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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1st impression of arrival was descent! Ms. Reene & Tina were nice. The cleanliness of the hotel room wasn't pleasant. The shower was dirty. Hotel quality lacks care and attention to detail My stay was going well until I met the manager.. he was very unpleasant and unprofessional. The manager behavior was extremely horrible towards me. Things took a turn in a bad way when I tried to extend my stay and manager tells me this bogus excuse for why all of sudden he was to come check my room and invade my privacy. Come to find out ... read more
Business response:
Dear Tiara, Thank you for taking the time to share your experience. We deeply regret that your stay was marred by issues with the room's cleanliness and, most importantly, your interaction with the manager. Please accept our sincere apologies for the discomfort and frustration this caused. It is never our intention to make any guest feel disrespected or unsafe. Your concerns have been escalated, and we are reviewing the situation to ensure better management practices moving forward. We truly value your feedback, as it helps ... read more
Not a place for travelers I ended up not staying after checking in. Two issues. They charged me twice. I had paid thru Hotels.com, but they claimed I Didn't. But it was a very scary place. Turns out it is a residence for those less fortunate, more of a low income apartment house. I did not feel comfortable there, so I left and found a more tradition hotel.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
DO NOT STAY HERE. Terrific STAFF!!! I could not speak more highly about the staff. Every single staff member was great. April and Ahmad were very amicable and professional!! Hats off to them!!! Thank you! But this Hotel Is like walking around a zombie movieset. 75% of its patrons are displaced individuals and the entire grounds smells like illegal substances. They even use these substances in their cars right outside of the hotel lobby. The smell travels everywhere. I saw KIDS when I was checking out…NOT GOOD. Children shoul... read more
Business response:
Dear Alfred, Thank you for your detailed feedback regarding your recent stay. We are pleased that you found the staff, especially April and Ahmad, to be professional and amicable. However, we sincerely apologize for your concerns about the atmosphere and the overall environment. Your insights are vital for us to address these issues effectively. We appreciate your recommendations regarding the air conditioning and breakfast options and will consider them as we work to enhance the guest experience. Thank you for sharing your ... read more
My experience was not very pleasant. I had booked this hotel as they have a kitchen so that we could cook instead of eating out every night. They are supposed to provide pots and pans but every time we asked they “ran out”. They also ran out of toilet paper one day. The breakfast they provide shouldn’t be considered a breakfast as it’s only packaged oatmeal and granola bars. Staff was friendly!
Business response:
Dear Emily, Our entire team would like to thank you for your comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve. Our goal is to create a loyal customer who will return at every opportunity! However, we are sorry for the shortage of supplies and will instruct our team to keep the stock maintained as per the guest's needs. Thanks again, and we hope to welcome you back the next time you travel to the city. Sincerely,Ho... read more
This was the worst experience in all my years of travel ever. Will be reaching out to corporate.
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you had during your stay. Your feedback is extremely valuable to us, and we take your concerns seriously. We are committed to improving our services and will address these issues with our team. Thank you for bringing this to our attention, and we hope to regain your trust in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,740 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.