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Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good pit stop on the way back from airport. Easy check in. No complaints.
Business response:
Ayunna, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
It was very nice. We were just passing through and the price was amazing fir a quality room.
Business response:
Thank you for choosing Extended Stay America and for the excellent review. It is our goal to deliver great value at a fair price, and we like hearing that we have accomplished just that. We look forward to hosting you in the future. Sincerely, Hotel Management
Great place
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
slumming it "breakfast is coffee usually empty, wrapped muffins, packaged oatmeal, and granola bars. stairs caked with mud. told front desk for 3 days. only other source of food was broken vending machine. staff nice
Business response:
Richard, thank you for being our guest. We are sorry for the cleanliness issue you encountered and that our staff was not attentive enough. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. Please give us another chance so we can make it up to you. Since... read more
Apparently I accidentally booked a handicapped accessible room. When I noticed, the employee wouldn’t exchange my room saying it would cost significantly more, when in reality it was the same price. Also, there were no disposable cups, or toiletries n the bathroom
Business response:
Thank you for choosing to stay with us at Extended Stay America. Although from your rating it seems you had an overall pleasant stay, we are sorry for not accommodating you with the room you requested. Kindly note, our brand standards require us to keep the in-room amenities and toiletries available at the front desk rather than leaving them in the suites. We will remind our front desk to communicate this more clearly going forward. We hope you will give us the chance to welcome you again in the future. Sincerely, Hotel Mana... read more
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 3.8 star rating with 1,643 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.