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Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff is amazing here. They are so kind, helpfull and caring. It makes my stay ten times better.
Business response:
Sarah, thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Great location. Plenty of restaurants. Everything was good at the hotel.
Business response:
Ron, thank you for your review. We are pleased you enjoyed your recent trip to Extended Stay America. As you mentioned, our hotel is in a great location with many restaurant options just minutes away. Thank you again for your gracious comments. We hope to welcome you back very soon. Sincerely, Hotel Management
Comfortable stay, but pet fees Overall our stay was comfortable but i wish the website would have advertised the pet fee vs just pet friendly. So instead of paying $65 like i was expecting, it was $90 because of an added fee. I would have chosen another hotel that allows pets to stay free had i known.
Business response:
We appreciate you being our guest recently and providing your feedback. Although you had a comfortable stay, we apologize for any miscommunications that may have occurred regarding our pet policy. We are very happy for our guests to bring along their 'best friend', and our policy requires a $25 + tax per day, per pet, nonrefundable cleaning fee, not to exceed $150 per pet. Weight and size restrictions also apply. Our policy is available on our website, and should have also been communicated during your reservation confirmati... read more
Friendly & clean.
Business response:
Patrick, thank you for sharing your delightful comments with us. We take great pride in providing our guests’ with well-appointed rooms and the best service we possibly can, and it was highly appreciated by us to know you acknowledged these as the factors which made your stay a memorable one. Please do try and re-visit Extended Stay America again soon. Sincerely, Hotel Management
Great motel. I slept well.
Business response:
Janelle, we are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management
Front desk gave our room key to someone else and they were trying to get in late night. Then one of the desk staff came up and tried to get in as well.
Business response:
Jeff, thank you for being our guest. We are sorry for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave, so your feedback has been discussed with our front desk team to make sure we are diligent in our efforts moving forward. We regret the inconvenience and hope to redeem ourselves in the future. Sincerely, Hotel Management
Everything was great Wish there was more options for breakfast
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 3.8 star rating with 1,643 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.