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Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was clean, staff were friendly and pice was reasonable.
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed our well-kept property and were happy with our affordable rates. Also, we will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Like the location. Sort of old & there was nothing in the room & i was not told i had to ask for evetything including the coffee pot. I did not know there was no daily room service, but i would have to bring doen dirty towels & exchange them, etc. I will not stay at this extended stay again.
Business response:
Thank you for sharing your comments. Although you liked our location, we are sorry our hotel policy was not explained to you upon arrival. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly ... read more
Decent value for the price Fair for the price
Business response:
Thank you for your kind review. It is our goal to deliver a great value at a fair price and we like hearing that we have accomplished just that. We appreciate your business and hope to welcome you again the next time you're in the area. Sincerely, Hotel Management
Worth checking out--very nice We would recommend this very nice hotel to others. Staff was very welcoming and helpful with our questions. The room was spacious and clean. We received a call about 15 minutes after we got to our room from the front desk to make sure everything was satisfactory with our room and it was. Very pleasant stay.
Business response:
Thomas, thank you for the excellent review of Extended Stay America. We're thrilled to know you were pleased with the wonderful service you received from our associates and that you loved your well-appointed room. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management
Property was fine. Room had several brown stink bugs under the sheets. Un pleasant to see.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to the bugs in your room. We have also asked our pest control provider to service your room immediately. We hope this did not overshadow your otherwise positive experience, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 3.8 star rating with 1,643 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.