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Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The WiFi won't connect. Breakfast not as expected.
Business response:
Thank you for your 4-star review. Although you had a pleasant stay, we apologize for the inconvenience you had while being here. Your feedback for the wifi is shared with the service provider to ensure we deliver seamless connectivity to our guests going ahead. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Nice hotel. Very quiet. Nice staff. Coffee and snacks every morning.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We're delighted to know you had a great experience while you were here and that the service provided by our staff met all your expectations. We appreciate your business and hope to see you again on your next visit to Rockford. Sincerely, Hotel Management
"Breakfast" was a joke. Stale granola bars and coffee ... that was it ! They should not be allowed to advertise "breakfast included".
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
They made check in extremely easy and seemed extremely accommodating to needs. Hotel room was very nice with a little kitchen set up, and extremely tidy and exceeded expectations for the price. We will be staying there in the future.
Business response:
Thank you for choosing Extended Stay America and sharing your review with us. We are thrilled to read you were impressed with the service of our courteous staff and had a relaxing stay in your well-appointed room. Thanks once more for the comments, and we look forward to serving you on a future date. Sincerely, Hotel Management
Business response:
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
A great stay at Extended Stay America. Simple check in, also didnt take but 2 minutes to completely check in and get to my room. Which was a huge bonus considering I got in so late. The room was quite large, and very clean and comfortable.
Business response:
Justin, thanks for choosing Extended Stay America on your visit to our city. We are thrilled to know you liked the spaciousness of your fully-equipped room and that you were impressed with the courteous service provided by our staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Okay The room was clean and service was superior to other places we have stayed. The woman at the front desk went out of her way to print our shipping label for us. The bad: the walls are thin and we could hear someone running above us ALL.NIGHT.LONG. and there was a light blazing through the curtains from the parking lot. Needless to say we weren’t able to sleep very well.
Business response:
Lindsey, although you liked your well-kept room as well as the service provided by our courteous associates, we are sorry your stay was disturbed due to noise. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope the positive aspects of your visit will bring you all back to us for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Could have had a better breakfast bar oatmeal and breakfast bars and coffee is all they had
Business response:
Kevin, it was our pleasure accommodating you at the Extended Stay America and are glad to know you had a comfortable stay with us. Also, your feedback with regard to our grab-and-go breakfast will be shared with our Brand Leaders to determine new breakfast offerings. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 4.2 star rating with 1,282 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.