Extended Stay America - Rockford - I-90

Business response:

Thank you for your gracious review of the Extended Stay America. We are glad to know you had a great stay with us and that you loved your well-appointed room. We appreciate the recognition of our efforts and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Michael, thank you for your feedback of the Extended Stay America. We are glad to know you had a pleasant stay and that you loved our well-kept hotel. However, we are sorry we missed meeting some of your expectations. We invite you to stay with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. Thank you for your nice rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

We appreciate you being our guest and providing your feedback. We apologize for any miscommunications that may have occurred regarding our pet policy. We are very happy for our guests to bring along their 'best friend', and our policy requires a $25 + tax per day, per pet, nonrefundable cleaning fee, not to exceed $150 per pet. Weight and size restrictions also apply. Our policy is available on our website, and should have also been communicated during your reservation confirmation and at check-in. We hope you enjoyed your s... read more

Business response:

Thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. It was our pleasure serving you at Extended Stay America and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. We are happy your overall stay was pleasant and that you liked our location. However, we are sorry for issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will give us an opportunity to provide you with a much better experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Deanna, thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management