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Extended Stay America - Sacramento - Arden Way
- Hotels
- Sacramento, CA
About this business
Location details
2100 Harvard St., Sacramento, CA, 95815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great value, clean facilities Recently visited the area for work and spent 2 nights at this location. The facility was very accommodating and friendly, and my room was clean and had everything i needed.
Clean, quiet, comfortable. Help was polite and helpful.
Not a first pick The hotel was conveniently located near my conference training so that was the reason for choosing this hotel. The front lobby receptionist was very cordial as was the a.m. receptionist. The room itself was not great. The door to the room that I stayed in had a large gap at the bottom and the side so staying here in the winter would be out of the question. The room faced the busy street so the noise level was high. In addition, there was an intermittent sound, from somewhere I could not determine, that sound... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I’m glad to read that our staff provided you with professional customer service; however, I sincerely apologize that your room was not to our company’s high standards. To prevent this from happening again, we will make sure we are implementing preventative maintenance procedures as well as thoroughly inspecting our rooms prior to guest arrivals. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would l... read more
You basically get what you pay for! Upon arrival the first thing I do is carefully remove the comforter and then the blanket and flat sheet to inspect the bed. Found numerous body hairs on the fitted sheet covering the bed leading me to conclude that the sheets had NOT been changed from the prior 'tenants'. Disgusting start to our overnight stay! Ugh! However, the front desk staff was VERY apologetic and promptly brought up clean sheets and proceeded to change both beds in our room. Did not have any other problems during ou... read more
Experience good; hotel staff helpful, room was nicely setup and clean.
Business response:
Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Greatly DISAPPOINTED We arrived to a room with a dirty clogged tub... No utensils No plates NO Cups. Stove not working Heater not working Smoke detector unplugged I asked the front desk for missing kitchen items, I was told she had to wash them and no one was there to cover the front... the maintenance person would come the next day to look at the stove and there were no other rooms to move us to. I turn on the heater and get in the shower... as I'm washing myself... dirt is floating on top of the water and it's not draining... read more
2 star is for sure the room was by the freeway so we can hear cars passing by, and it was in a ok area...didn't like that we saw a lot cats/ dogs and well didn't like it sorry.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that we failed to meet your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Sacramento - Arden Way
How is Extended Stay America - Sacramento - Arden Way rated?
Extended Stay America - Sacramento - Arden Way has a 3.2 star rating with 2,661 reviews.
When is Extended Stay America - Sacramento - Arden Way open?
Extended Stay America - Sacramento - Arden Way is open now. It will close tomorrow at 12:00 a.m.