This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Arden Way
- Hotels
- Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2100 Harvard St., Sacramento, CA, 95815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good overall value except for broken AC. Everything was great except that I couldn't get the AC to work in the morning. Sacramento was going through a heat wave that week so I was already sweating at 7am.
Business response:
Ricardo - I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your stay at our hotel. Still, I apologize that your air conditioner was not working in your room. I will be sure to have our maintenance staff fix this issue right away. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
No Complaints Room was as expected; A/C unit unplugged but simple fix. Neighborhood not the best after dark-stay in your vehicle. Close to Arden Fair Mall, Good place to relax. Would come back.
Business response:
Thank you so much for posting a review of our property. Please accept our apologies for the maintenance issues you experienced. Still, we are happy to know that you had a positive stay overall. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Nice place, small beds. I got there at about 11pm and the office appeared closed. I called and they told me to just go o the lobby and they would buzz me in. Kind of odd, but okay. After check in, we went to the room. We were on the third floor, so it was nice that they had an elevator. Room was fine, but the beds were a little small. Overall, I would stay there again.
Price was right. I did not know daily room cleaning was not included. For the price that was fine, but it should have been mentioned.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that we failed to explain our amenities during check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To prevent this from happening again, we will make sure we are clearly communicating our amenities during guest arrivals. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hop... read more
Nice Stay Could had been Better! Very nice room, slow service. Staff wasn't to organized when checking in. The staff had to come to my room and have me sign my paper and I still didn't get a receipt afterwards. There was a dirty sock in the room like housekeeping stuck it in the back of the phone book, I don't know it was just weird to me. There was only one bar of soap no lotion, shampoo or conditioner bottles and only one wash cloth and a lot of body towels. A dead fly in the fridge my experience at others were always plea... read more
Business response:
Thank you for providing us with details about your stay. We appreciate the kind comments about our rooms; however, we apologize for the service and housekeeping issues you experienced. In response to your feedback, I will review our cleaning procedures with our housekeeping staff as well as working with our front desk staff to ensure your experience is not repeated. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Room was dirty Last minute check in and no other rooms were available. The staff was great and this was last room possible. I had no other choice but to stay. The bathroom smell and refrigerator was loud and kept going off during the night.
Business response:
The staff and I read your comments about your stay with us. We appreciate the kind comments about our staff; however, we apologize that your room was not to our company’s high standards. To prevent this from happening again, I will be reviewing our room inspection procedures with our staff. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
No cooking gear Room was very nice and in good condition; good location.
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that we failed to explain our dishware policy upon check-in. While we no longer keep dishes in guest rooms, these items are available upon request for no additional charge. Still, I truly appreciate your comments regarding our comfortable rooms and convenient location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Sacramento - Arden Way
How is Extended Stay America - Sacramento - Arden Way rated?
Extended Stay America - Sacramento - Arden Way has a 4.2 star rating with 1,552 reviews.
When is Extended Stay America - Sacramento - Arden Way open?
Extended Stay America - Sacramento - Arden Way is open now. It will close tomorrow at 12:00 a.m.