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Extended Stay America - Sacramento - Arden Way
- Hotels
- Sacramento, CA
About this business
Location details
2100 Harvard St., Sacramento, CA, 95815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A little disappointed that we called the front desk for an extra pillow and they said that there were none. The iron didn't work. The alarm clock didn't work. Breakfast was a joke. There was daylight coming thru our door on three sides.
Business response:
Thank you for your stay with us. We apologize for the issues you encountered which led to a disappointing stay. We have shared your candid feedback with the management team so adjustments can be made. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you will give us a second chance to make a better impression the next time you are in the area. Thanks again for being our guest. Sincerely, General Manager
ROOM AVAILABILITY/BREAKFAST I only stayed one night. I checked in late and planned on leaving early the next morning. When I booked the room I wanted a room with two beds but was told none were available so I booked a room with a King bed. When I checked in I was told they did not have a room with a King bed only a room with two beds, although there mess up worked in my favor there is much confusion as to what rooms are actually available. I was told that breakfast would be served in the lobby (very small lobby) starting at ... read more
Business response:
Thank you for being our guest and for sharing your feedback. We are happy you enjoyed your stay overall, although we apologize for the issues you experienced during check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. We are not certain of the time you visited for breakfast, but we can assure you we will look into what does not sound like a typical experience. We want to be sure all of our guests are able to take advantage of our complimentary amenities. We truly appr... read more
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America Sacramento - Arden Way. It's nice to see you found your stay comfortable and you were pleased with the service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, General Manager
Great for short overnight stay. The area was quiet but near shopping and many different types of restaurants. The room was clean and the bed comfortable.
Business response:
Thank you for writing a positive review of our hotel. We appreciate your nice comments about our convenient location close to a variety of restaurants and shopping. We are also happy you found your suite to be clean and comfortable with lots of room to relax. All of us here at Extended Stay America - Sacramento - Arden Way appreciate your business and look forward to seeing you again soon. Sincerely, General Manager
Convenient The hotel staff was amazing, they take customer service to a whole new level. This hotel and room was perfect for my needs and use. I would recommend this hotel. Thank you
Business response:
I want to thank you for taking the time to post a review of your experience. I'm thrilled that you have enjoyed your stay with us! I truly appreciate your kind comments about our exceptional customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Great value, clean facilities Recently visited the area for work and spent 2 nights at this location. The facility was very accommodating and friendly, and my room was clean and had everything i needed.
Clean, quiet, comfortable. Help was polite and helpful.
Not a first pick The hotel was conveniently located near my conference training so that was the reason for choosing this hotel. The front lobby receptionist was very cordial as was the a.m. receptionist. The room itself was not great. The door to the room that I stayed in had a large gap at the bottom and the side so staying here in the winter would be out of the question. The room faced the busy street so the noise level was high. In addition, there was an intermittent sound, from somewhere I could not determine, that sound... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I’m glad to read that our staff provided you with professional customer service; however, I sincerely apologize that your room was not to our company’s high standards. To prevent this from happening again, we will make sure we are implementing preventative maintenance procedures as well as thoroughly inspecting our rooms prior to guest arrivals. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would l... read more
Frequently asked questions about Extended Stay America - Sacramento - Arden Way
How is Extended Stay America - Sacramento - Arden Way rated?
Extended Stay America - Sacramento - Arden Way has a 3.2 star rating with 2,677 reviews.
When is Extended Stay America - Sacramento - Arden Way open?
Extended Stay America - Sacramento - Arden Way is open now. It will close tomorrow at 12:00 a.m.