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Extended Stay America - Sacramento - Arden Way
- Hotels
- Sacramento, CA
About this business
Location details
2100 Harvard St., Sacramento, CA, 95815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent low cost hotel 2 minutes from Arden Mall Decent hotel in safe but fair area. Rooms clean, hotel staff friendly and responsive. No pool. Hotel was located well to CSU. About 2 minutes from Arden Mall, and alot of good restaurants ie BJ's brewhouse, Cheesecake Factory, Outback Steakhouse, Ihop, and alot of others. Clean, nice gas station across from mall. Hotel right near Hwy 80 so great access to freeway. Overall a nice stay.
Business response:
Thank you for being our guest and for posting your kind review. We're glad to read that our location was perfect for your trip, and that you liked your accommodation and our attentive staff. We are also happy that you enjoyed the great value we offer. Thanks again, and we hope you will choose Extended Stay America Sacramento - Arden Way on your next visit to our area. Sincerely, General Manager
convenient, just off the freeway only negative was there were a lot of shady looking characters loitering around outside in the parking lot.
Business response:
Thank you for choosing to stay at Extended Stay America Sacramento - Arden Way during your visit to our area. We are delighted to hear you had an overall enjoyable stay, and our location close to the freeway was perfect for your needs. We are also happy that you liked your accommodation. Having said that, we are sorry for any inconvenience caused. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager
Worth the stay Was good choice, just needs to check that room has everything in there before you let customers stay.
Business response:
It was our pleasure having you as our guest at Extended Stay America - Sacramento - Arden Way, and thank you for sharing your review with other travelers. It is great to read you enjoyed your stay and found our services to be of a good value for the price. We appreciate your observation regarding the in-room amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, guests often bring their own amenities. Kitchenware for your suite is also available and kept at the front desk to en... read more
Our stay was great, just smelled like weed coming from the other rooms. With our little ones being allergic to cigarettes got us a little worried since we are from out of state visiting and having a non smoke room. Other than that, we enjoyed our stay.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America Sacramento - Arden Way. We are glad you had a pleasant stay overall at our hotel. We regret for the smoke smell you encountered. We try to provide a safe environment to the guests. Thank you for bringing this to my knowledge. We hope to see you and your family soon. Sincerely, General Manager
A little disappointed that we called the front desk for an extra pillow and they said that there were none. The iron didn't work. The alarm clock didn't work. Breakfast was a joke. There was daylight coming thru our door on three sides.
Business response:
Thank you for your stay with us. We apologize for the issues you encountered which led to a disappointing stay. We have shared your candid feedback with the management team so adjustments can be made. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you will give us a second chance to make a better impression the next time you are in the area. Thanks again for being our guest. Sincerely, General Manager
ROOM AVAILABILITY/BREAKFAST I only stayed one night. I checked in late and planned on leaving early the next morning. When I booked the room I wanted a room with two beds but was told none were available so I booked a room with a King bed. When I checked in I was told they did not have a room with a King bed only a room with two beds, although there mess up worked in my favor there is much confusion as to what rooms are actually available. I was told that breakfast would be served in the lobby (very small lobby) starting at ... read more
Business response:
Thank you for being our guest and for sharing your feedback. We are happy you enjoyed your stay overall, although we apologize for the issues you experienced during check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. We are not certain of the time you visited for breakfast, but we can assure you we will look into what does not sound like a typical experience. We want to be sure all of our guests are able to take advantage of our complimentary amenities. We truly appr... read more
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America Sacramento - Arden Way. It's nice to see you found your stay comfortable and you were pleased with the service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, General Manager
Great for short overnight stay. The area was quiet but near shopping and many different types of restaurants. The room was clean and the bed comfortable.
Business response:
Thank you for writing a positive review of our hotel. We appreciate your nice comments about our convenient location close to a variety of restaurants and shopping. We are also happy you found your suite to be clean and comfortable with lots of room to relax. All of us here at Extended Stay America - Sacramento - Arden Way appreciate your business and look forward to seeing you again soon. Sincerely, General Manager
Convenient The hotel staff was amazing, they take customer service to a whole new level. This hotel and room was perfect for my needs and use. I would recommend this hotel. Thank you
Business response:
I want to thank you for taking the time to post a review of your experience. I'm thrilled that you have enjoyed your stay with us! I truly appreciate your kind comments about our exceptional customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Frequently asked questions about Extended Stay America - Sacramento - Arden Way
How is Extended Stay America - Sacramento - Arden Way rated?
Extended Stay America - Sacramento - Arden Way has a 3.2 star rating with 2,661 reviews.
When is Extended Stay America - Sacramento - Arden Way open?
Extended Stay America - Sacramento - Arden Way is open now. It will close tomorrow at 12:00 a.m.