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Extended Stay America - Sacramento - Arden Way
- Hotels
- Sacramento, CA
About this business
Location details
2100 Harvard St., Sacramento, CA, 95815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good room, poor service, no internet Clean well maintained room. Never could get internet to work. Tried calling front desk, was on hold forever. Sent email to front desk, they replied hours later to try again, I did, no luck, replied to them and they did not respond again. No internet entire time.
Business response:
David, thank you for your stay. I am glad you liked your room. However, I apologize for the difficulty you had with our internet connection and regret that my staff was unable to respond to your request in a timely manner. To make sure this doesn't happen again, I am actively working with my team to improve our guest experience. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, General Manager
The gal at the front desk was awsome! super fast check in. And she really gave you the feeling that she cared about your comfort while staying there.
Business response:
Gregory, thank you for staying at Extended Stay America - Sacramento - Arden Way. I am thrilled to read your feedback about the great service you received from one of our Front Desk staff and how she exceeded your expectations. I will share your compliments with her. It was our pleasure to serve you, and we hope to have you back with us again in future. Sincerely, General Manager
I liked how the studio room was large and had two beds. The only thing that I can complain about was that the stove top didn't work, but by the time we got there it was way too late to contact the manager to let them know that it wasn't working.
Business response:
Thank you for being our guest at Extended Stay America - Sacramento - Arden Way. We are glad you liked your suite and that you enjoyed your overall stay with us. However, we apologize for the inconvenience. Your concern will be shared with the maintenance team. We value your business and hope to have you as our guest again. Sincerely, General Manager
A NOISEY NIGHT ON ARDEN WAY I stayed here last year and it was fabulous. Close to dining, shopping, and my business appointments. This year, however, displaced families were being housed in the wing I stayed in. These folks were placed there by local social services. They were up most of the night going in and out banging doors and making racket. It's a shame the amount of abuse the facility is taking with these folks trashing it. Management needs to rethink their strategy for the future.
Business response:
Mike, thank you for returning to Extended Stay America - Sacramento - Arden Way. We are glad to know our location was convenient to your needs. However, I am sorry your sleep was disturbed by the noise from nearby guests. Our front desk is available to resolve issues, and I'm sorry we were not aware of the noise problem as we would have been happy to try and resolve this or move you to another suite. We hope you will return as we would love to provide you with a better experience in the future. Sincerely, General Manager
Good location. The lady at the front desk was friendly. If you need a place just to spend the night. This is it. Nothing fancy, they have refrigerator, microwave and stove. They offer breakfast that you can take on the go. Easy access to the freeway.
Business response:
Thank you for reviewing your stay at our hotel. We are pleased to know our location worked well for you and that you were impressed with the service provided by our Front Desk associates. We appreciate your business and hope to have the opportunity to serve you again in the near future. Sincerely, General Manager
Business response:
Curtis, thank you for being our guest at Extended Stay America - Sacramento - Arden Way. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating. Please come back and see us again soon. Sincerely, General Manager
If low expectations, good choose I stayed at this hotel while at a conference for a couple days. Hotel facilities were clean, and met my needs for this stay, but things are at a bare minimum. There are kitchens in the rooms which is a bonus if you want to cook during your stay and free basic internet, but don't look for any other extras, like pool, fitness center, concierge, or coffeemaker. Most of the residents seem to be staying for a long time as opposed to being on a vacation, so this creates a different type of atmosphe... read more
Business response:
Joe, thank you for being a guest at our hotel. We are pleased you enjoyed your overall stay and were impressed with our clean and well-kept property. Please know, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Kitchenware for your room is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be s... read more
Business response:
Odessa, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
This place seems to have many people that are living there. They are out and about at all hours. Reception desk is understaffed.
Business response:
Johanna, thank you for being our guest. We are glad you enjoyed your overall stay, but we are sorry that you were unhappy with our front-desk service. We hope you will consider giving us another chance so we can leave you with a much better impression on your next visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Sacramento - Arden Way
How is Extended Stay America - Sacramento - Arden Way rated?
Extended Stay America - Sacramento - Arden Way has a 3.3 star rating with 2,724 reviews.
When is Extended Stay America - Sacramento - Arden Way open?
Extended Stay America - Sacramento - Arden Way is open now. It will close tomorrow at 12:00 a.m.