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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shower water did not drain properly
The staff was very friendly. My cat stayed with me for the first day or two. I noticed he was itching himself more than I'd ever seen.. he got fleas! I had to bring him to get treated. He stayed with my ex the rest of my stay until my last day there. He stayed in his carrier the whole time i was packing and leaving
Business response:
Dear Guest, Thank you for sharing your experience, and we truly appreciate your kind words about our friendly staff. We are very sorry to hear about the issue with your cat and understand how upsetting that must have been. Please know that we take concerns like this very seriously, and our pest-control protocols are being thoroughly reviewed to prevent future occurrences. We are grateful you brought this to our attention so we can address it promptly. Your comfort and your pet’s well-being are important to us, and we hope to... read more
Clean room, amenities, staff
It was not the best. We moved the sofa to watch tv and there was candy wrappers. I showed the girls in the front desk. Asll she said oh no.
Business response:
Dear Guest, Thank you for taking a moment to share your experience. We regret that your visit did not meet expectations and appreciate you bringing your concern to the attention of our team. Cleanliness is a priority for us, and your feedback will be shared with the appropriate department to ensure higher standards are maintained. We value your understanding and hope you will consider giving us another opportunity to provide you with a more positive stay. Sincerely, Hotel Management
Great hospitality.
Business response:
Dear Guest, It is great to hear that the service left such a positive impression during your visit. The team at Extended Stay America takes pride in creating a warm and welcoming environment for every guest. Your thoughtful feedback is truly appreciated and encourages us to continue delivering exceptional experiences. We are grateful for your kind words and look forward to having you with us again soon. Sincerely, Hotel Management
Like I said 1st floor there is water leaking and the parking need to be paid. Is not even Las Vegas maybe next time add resort fee as well haha
Business response:
Dear Michael, We appreciate you taking the time to share your experience. We sincerely apologize for the inconvenience caused by the water leakage during your stay and understand how frustrating that must have been. Regarding parking, we recognize that clarity on fees is important, and your feedback will help us improve communication for future guests. Despite these challenges, we are glad you were able to enjoy your stay overall. Your comments are valuable, and we hope you will consider visiting us again, giving us the oppo... read more
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Business response:
Dear Joy, Thank you for your outstanding feedback. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.2 star rating with 2,507 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.