Extended Stay America - Sacramento - Elk Grove

Business response:

Dear Guest, Thank you for taking a moment to provide your feedback. We are pleased to know the accommodations were well-maintained; however, we sincerely regret that the surroundings did not offer the level of calm you expected. It appears there may have been operational activity nearby, and we understand how that could interrupt relaxation. We value your perspective and hope to have another opportunity to welcome you back for a more peaceful and enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for bringing this matter to our attention. We are sorry to hear about the difficulty you encountered with the shower during your stay. We understand how important these amenities are for a comfortable stay, and we apologize for the inconvenience this caused. Your feedback is invaluable and will be shared with our maintenance team to ensure these concerns are addressed promptly. We hope to have another opportunity to provide you with a more seamless and enjoyable stay in the future. Sincerely, Hotel Mana... read more

Business response:

Dear Guest, Thank you for sharing your experience, and we truly appreciate your kind words about our friendly staff. We are very sorry to hear about the issue with your cat and understand how upsetting that must have been. Please know that we take concerns like this very seriously, and our pest-control protocols are being thoroughly reviewed to prevent future occurrences. We are grateful you brought this to our attention so we can address it promptly. Your comfort and your pet’s well-being are important to us, and we hope to... read more

Business response:

Dear Guest, Thank you for taking a moment to share your experience. We regret that your visit did not meet expectations and appreciate you bringing your concern to the attention of our team. Cleanliness is a priority for us, and your feedback will be shared with the appropriate department to ensure higher standards are maintained. We value your understanding and hope you will consider giving us another opportunity to provide you with a more positive stay. Sincerely, Hotel Management 

Business response:

Dear Guest, It is great to hear that the service left such a positive impression during your visit. The team at Extended Stay America takes pride in creating a warm and welcoming environment for every guest. Your thoughtful feedback is truly appreciated and encourages us to continue delivering exceptional experiences. We are grateful for your kind words and look forward to having you with us again soon. Sincerely, Hotel Management 

Business response:

Dear Michael, We appreciate you taking the time to share your experience. We sincerely apologize for the inconvenience caused by the water leakage during your stay and understand how frustrating that must have been. Regarding parking, we recognize that clarity on fees is important, and your feedback will help us improve communication for future guests. Despite these challenges, we are glad you were able to enjoy your stay overall. Your comments are valuable, and we hope you will consider visiting us again, giving us the oppo... read more