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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean room, amenities, staff
It was not the best. We moved the sofa to watch tv and there was candy wrappers. I showed the girls in the front desk. Asll she said oh no.
Business response:
Dear Guest, Thank you for taking a moment to share your experience. We regret that your visit did not meet expectations and appreciate you bringing your concern to the attention of our team. Cleanliness is a priority for us, and your feedback will be shared with the appropriate department to ensure higher standards are maintained. We value your understanding and hope you will consider giving us another opportunity to provide you with a more positive stay. Sincerely, Hotel Management
Great hospitality.
Business response:
Dear Guest, It is great to hear that the service left such a positive impression during your visit. The team at Extended Stay America takes pride in creating a warm and welcoming environment for every guest. Your thoughtful feedback is truly appreciated and encourages us to continue delivering exceptional experiences. We are grateful for your kind words and look forward to having you with us again soon. Sincerely, Hotel Management
Like I said 1st floor there is water leaking and the parking need to be paid. Is not even Las Vegas maybe next time add resort fee as well haha
Business response:
Dear Michael, We appreciate you taking the time to share your experience. We sincerely apologize for the inconvenience caused by the water leakage during your stay and understand how frustrating that must have been. Regarding parking, we recognize that clarity on fees is important, and your feedback will help us improve communication for future guests. Despite these challenges, we are glad you were able to enjoy your stay overall. Your comments are valuable, and we hope you will consider visiting us again, giving us the oppo... read more
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Business response:
Dear Joy, Thank you for your outstanding feedback. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Extended Stay America. Sincerely, Hotel Management
I saw no issues with parking area. Kitchen area not set up at all. They said to ask for what I needed and they would provide it. I asked for a coffee maker. They said they were all out of coffee makers. Oh, well. Like I said. Good for sleeping.
Business response:
Dear Michael, Thank you for taking the time to share your experience. We are pleased to know your stay was restful and that you found the accommodations suitable for a comfortable night’s sleep. We regret that certain amenities were unavailable during your visit and appreciate your understanding. Your feedback is invaluable in helping us improve our guest offerings. We look forward to welcoming you again and providing an even more seamless and enjoyable stay in the future. Sincerely, HotelManagement
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.