Extended Stay America - Sacramento - Elk Grove

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for sharing your experience with us. Exceptional service truly makes a stay memorable. Our team takes pride in offering warm, attentive care, and it is wonderful to know that this stood out during your visit. We appreciate your kind feedback and look forward to welcoming you back for another pleasant and comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. Knowing you felt at ease and well cared for truly stands out to us. It means a lot to hear that the team’s kindness made your stay more enjoyable. Creating a place where guests feel relaxed and supported is always our goal at Extended Stay America, and your feedback lets us know we are on the right track. We look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking a moment to provide your feedback. We are pleased to know the accommodations were well-maintained; however, we sincerely regret that the surroundings did not offer the level of calm you expected. It appears there may have been operational activity nearby, and we understand how that could interrupt relaxation. We value your perspective and hope to have another opportunity to welcome you back for a more peaceful and enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for bringing this matter to our attention. We are sorry to hear about the difficulty you encountered with the shower during your stay. We understand how important these amenities are for a comfortable stay, and we apologize for the inconvenience this caused. Your feedback is invaluable and will be shared with our maintenance team to ensure these concerns are addressed promptly. We hope to have another opportunity to provide you with a more seamless and enjoyable stay in the future. Sincerely, Hotel Mana... read more

Business response:

Dear Guest, Thank you for sharing your experience, and we truly appreciate your kind words about our friendly staff. We are very sorry to hear about the issue with your cat and understand how upsetting that must have been. Please know that we take concerns like this very seriously, and our pest-control protocols are being thoroughly reviewed to prevent future occurrences. We are grateful you brought this to our attention so we can address it promptly. Your comfort and your pet’s well-being are important to us, and we hope to... read more