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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice spot for a night.
Hotel entrance could use a little cleaning checking in was good rooms had a mildew smell shower pressure horrible and the worst part breakfast included😡they should say cold discussing coffee hard muffins and a granola if this is what they call breakfast 😕
Business response:
Dear MARISOL, We sincerely apologize for the issues you encountered during your stay. Your feedback is important to us, and we appreciate you bringing these concerns to our attention. We apologize for any cleanliness issues at the entrance and the mildew smell in the rooms. We will address these promptly with our housekeeping team to ensure improvements are made. Additionally, we apologize for the disappointing breakfast experience. Your comments about the breakfast offerings are noted, and we will review our breakfast optio... read more
Won’t Be Back As we walked up to the pet friendly Hotel lobby, we just missed stepping on dog poop. Not a great first impression. The gal at the front desk was nice and accommodating. The room was good size, but bathroom was small, with old tub/shower combo. Light/fan combo in bathroom was very loud and annoying. No king bed unless you booked a suite. Bed was not comfortable. Pillows were flat, no fluff. Very thin blanket. Carpet looked stained and dirty. Walls were thin, we heard the people next to us talking and laughing u... read more
Business response:
Dear Scott, We are truly sorry to hear about your disappointing experience during your stay at our pet-friendly hotel. Please accept our sincerest apologies for the inconvenience caused by the dog poop near the lobby and the issues you encountered with the room amenities. We regret falling short of your expectations in various aspects, including the bed's comfort, the carpet's cleanliness, and the noise level from neighboring rooms. We will address these concerns with our team to ensure improvements are made. We understand y... read more
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.2 star rating with 2,471 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.