Extended Stay America - Sacramento - Elk Grove

Business response:

Dear Rick, Thank you for sharing your thoughts with us. Our team is dedicated to providing the best possible service and quality to every guest. However, we are sorry that your stay did not meet your expectations and for any inconvenience. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. We hope that you will consider revisiting us so that we can demonstrate the exceptional experience we are known for.Sincerely,Hotel Management 

Business response:

Dear Tara, Thank you for your kind words! We’re delighted to hear that you enjoyed the great service at Extended Stay America. Our team takes pride in making guests feel welcome and comfortable. We look forward to hosting you again and ensuring your next stay is just as pleasant.Sincerely,Hotel Management 

Business response:

Dear Angela, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We hope you will choose to stay with us again so that we can provide you with a better experience.Sincerely,Hotel Management 

Business response:

Dear Patrick, We appreciate your positive review and are delighted that you had a wonderful experience at Extended Stay America. We are committed to maintaining high standards, so we are gratified to learn that you found our property to be impeccably clean and our atmosphere to be tranquil. Your commendation reassures us that we are meeting our objectives, and we eagerly anticipate the opportunity to provide you with another exceptional stay.Sincerely,Hotel Management