Extended Stay America - Sacramento - Elk Grove

Business response:

Dear Anar, Thank you for bringing this to our attention! We appreciate your feedback and understand the importance of maintaining a clean environment for all our guests. We will work to ensure our outdoor areas are properly maintained. Your input is invaluable, and we hope to welcome you back to for a more pleasant experience in the future!Sincerely,Hotel Management 

Business response:

Dear Bella, We are genuinely disappointed to learn about the issues you experienced during your visit. The room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management 

Business response:

Dear Delia, Thank you for your generous comments and highlighting our convenient location. However, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing.Sincerely,Hotel Management