Extended Stay America - Sacramento - Elk Grove

Business response:

Dear Jennifer, We are flattered by your very kind review of Extended Stay America. Team members like Nokiaare a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Lisa, We appreciate your high rating and hope that you had an overall pleasant stay with us. However, we are sorry for the concerns you had about our breakfast. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. We hope to welcome you back soon so we can provide you with a flawless stay that meets and exceeds your expectations.Sincerely,Hotel Management 

Business response:

Dear Nancy, Thank you for connecting with us about your time at our hotel. It is great to know you were pleased with the majority of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Guest, We are delighted that you selected Extended Stay America for your recent stay in the city, and we are genuinely pleased to note the positive aspects of our hotel that you highlighted. Your business is highly valued, and we hope to be your preferred choice whenever you are in the area. We eagerly anticipate your next visit.Sincerely,Hotel Management