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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel in Elk Grove We are very happy with this Extended Stay location.
Location was good and convenient. Hotel itself left a little to be desired. Bathroom was very dated and needed some upkeep. Beds were small.
Business response:
Dear Guest, We are grateful to have you as our guest and appreciate your positive feedback about our convenient location. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. We are grateful for the feedback and will share these notes with the appropriate individuals as we strive to ensure a flawless visit for every guest. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management
Won’t Be Back As we walked up to the pet friendly Hotel lobby, we just missed stepping on dog poop. Not a great first impression. The gal at the front desk was nice and accommodating. The room was good size, but bathroom was small, with old tub/shower combo. Light/fan combo in bathroom was very loud and annoying. No king bed unless you booked a suite. Bed was not comfortable. Pillows were flat, no fluff. Very thin blanket. Carpet looked stained and dirty. Walls were thin, we heard the people next to us talking and laughing u... read more
Business response:
Dear Scott, We are truly sorry to hear about your disappointing experience during your stay at our pet-friendly hotel. Please accept our sincerest apologies for the inconvenience caused by the dog poop near the lobby and the issues you encountered with the room amenities. We regret falling short of your expectations in various aspects, including the bed's comfort, the carpet's cleanliness, and the noise level from neighboring rooms. We will address these concerns with our team to ensure improvements are made. We understand y... read more
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.