Extended Stay America - Sacramento - Elk Grove

Business response:

Dear Aurora, Thank you for staying with us and reviewing your experience. We are glad you were satisfied with the hospitable service you received from our staff. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. Your concerns will be shared with the appropriate individuals, and we will follow up to determine how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another oppor... read more

Business response:

Dear Michelle, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel... read more

Business response:

Dear Victoria, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management 

Business response:

Dear Jeanette, Thank you for taking the time to post your kind comments! It is gratifying to read that you enjoyed your time with us. We continually strive to provide our guests with the exceptional visit they deserve. Therefore, we are delighted you enjoyed a great check-in experience and loved our pet-friendly suites. It was a pleasure having you with us at Extended Stay America, and we look forward to having you back for the flawless stay you should always expect from us.Sincerely,Hotel Management 

Business response:

Dear Kirk, Thank you for providing feedback regarding your recent visit to our hotel. We are pleased you enjoyed our clean accommodations. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We hope to have you back for a more satisfying stay next time you return to the area.Sincerely,Hotel Management