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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was ok overall, it appeared that they recently had some sort of water leak on the first floor as there were 3 or more hi speed fans on the floor near the office. The disappointment came after we got to our room on the second floor. After getting into our room I needed to go down to get my wife’s book. When I tried to push the call button for the elevator I couldn’t as it was taped up! After I used the stairs I met the manager who was on her way out the door, I asked about the elevator and why the lady at checkin... read more
Business response:
Peter, thank you for your review. We are happy to see the rating as it states you had a nice time with us, but we are sorry for the inconvenience you had due to the elevator. We will bring your concerns to the attention of our staff as we continuously strive to improve. We have also asked our maintenance team to address the problems you have in your room. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Very poorly maintained Shower head leaking Shower drain not draining properly Dirty towels Overall I will not come back ever again
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Smells like smoke The hallways and room all smelled like smoke even though it’s supposed to be a nonsmoking hotel.
Business response:
Cassandra, thank you for the review and for sharing your experience. We were glad to read that overall you had a wonderful stay. We adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
We were attending a wedding in the area from out of town, due to traffic we had to go straight to the event instead of checking in. I called the hotel at 730 PM to advise them we would not arrive until 12-1230 AM, the clerk said that was fine and would leave a note for the night shift. She did not leave a note and when we arrived at 12:25 were told we could not check in. The clerk told us a homeless
Business response:
Janelle, thank you for your review. We are sorry you were unable to stay with us this time and regret the inconvenience caused. We will bring your concerns to the attention of our front desk staff to ensure this type of service is never repeated. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
Old and unkempt
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
This location was very quiet and near a few fast food joints. It was very nice to stay in.
Business response:
Thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our well-appointed accommodations and that our quiet location worked well for you. Thank you once more for your kind review. Please come back and see us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 4.2 star rating with 1,464 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.