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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very nice stay. The room I had was comfortable and clean. Although, I did not use it there was a kitchen available in the room to use.
Business response:
Dear William, Thank you for giving our hotel and staff such a great review. We are pleased you found your room comfortable and clean. We try our best to maintain cleanliness to improve our guest's experience. We are happy we could meet your expectation. It was a pleasure hosting your visit at Extended Stay America, and we look forward to seeing you again soon.Sincerely,Hotel Management
Big room. All clean.
The staff was very nice at check-in. The halls smell like weed and the walls are so thin that you can hear everything next door. It’s just old and dirty.
Business response:
Dear Aurora, Thank you for staying with us and reviewing your experience. We are glad you were satisfied with the hospitable service you received from our staff. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. Your concerns will be shared with the appropriate individuals, and we will follow up to determine how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another oppor... read more
The room was ok. Nothing special. No King beds available. Would not stay there again
Business response:
Dear Michelle, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel... read more
Bed size I booked for a queen bed but got a double bed
Business response:
Dear Victoria, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management
Easy check in and pet friendly.
Business response:
Dear Jeanette, Thank you for taking the time to post your kind comments! It is gratifying to read that you enjoyed your time with us. We continually strive to provide our guests with the exceptional visit they deserve. Therefore, we are delighted you enjoyed a great check-in experience and loved our pet-friendly suites. It was a pleasure having you with us at Extended Stay America, and we look forward to having you back for the flawless stay you should always expect from us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.