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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very quiet
Business response:
Eduardo, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a peaceful stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
the bathroom sink was clogged hallway carpets dirty elevator needs sweeping mutilole times per day
Business response:
Dear Joy, thank you for posting a review of your stay with us. We are sorry for the issues you encountered in your room. We have asked our maintenance team to inspect and fix the problem with the sink. We also apologize for your disappointment with the cleanliness oversights. We have processes in place to make sure every area is maintained in good condition throughout the day. Your feedback and concerns have been shared with the appropriate staff members in order to spark improvement in the service we provide to our guests. ... read more
Safe and clean, but not upkept The hotel is quite run down. It was safe and clean. Lots of damage in the room to cabinets, walls, same in the main corridors of the building. Not very much upkeep going on I think. There were no plates, utensils, cups, or cooking items in the room. For one night it was fine. I definitely would not choose here again. It was far too much money for what you are getting.
Business response:
Jessica, thank you for your recent stay with us. We appreciate your remarks about the lack of detail to our property. While our team works hard to ensure a great experience at our property, both inside and outside, we take your comments seriously and we will do what it takes to improve our guests' perceptions. Please note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them ... read more
Late check in My check in time was delayed by 3 hours I was offered no type of discount or a late check out . When people are traveling they don't want to wait 3 hours to check in. The elevator buttons weren't working on the second floor so you had to take the stairs. The room for the.most part was clean and comfortable. But I won't stay at this location again .
Business response:
Christina, thank you for staying with us and taking the time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all of our guests. Also, your concern regarding the elevator buttons will be shared with our team so that corrective measures can be taken.Thank you again. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 4.2 star rating with 1,464 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.