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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was spacious and clean and the beds were pretty comfortable. Advertised as breakfast included but breakfast was coffee and some individually wrapped factory muffins. No coffee maker in room. No cups, ice bucket, shampoo, etc.
Business response:
Dear Harley, Thank you for your kind words about Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel at home and be as comfortable as possible. Please know our front desk is staffed around the clock and is happy to assist you while you are here. We look forward to welcoming you back soon.Sincerely,Hotel Management
The room was clean. Breakfast is muffins and coffee.
Basic Not very clean (see photos of floor) and extremely basic. Not to par with other Extended Stay Americas that I have stay at. No coffee in room and breakfast is a granola bar or a muffin.
Business response:
Dear Laura, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Please allow us to follow up with our housekeeping team to ensure these are addressed adequately. Also, we regret that our breakfast choices did not meet your expectations. Your comments are passed to our brand leaders, so they know the guest's li... read more
By Scanning my License, by the clerk it showed someone else's name with same Lic number.
Business response:
Dear SHAM, Thank you for staying at our hotel. We are happy your overall experience was pleasant, but we apologize if we did not meet all of your expectations. We appreciate you taking the time to share your concerns, and we hope to accommodate you again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.